Toner Reconciliation Operations Lead

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

Overview:

The Toner Reconciliation Operations Lead serves as the subject matter expert and first-level operational lead for the Toner Reconciliation process. This role is responsible for supporting day-to-day operations, managing escalations, conducting root cause analysis, driving process improvements, and providing technical guidance to specialists and stakeholders. The Operations Lead plays a key role in ensuring service delivery excellence, operational efficiency, and adherence to established business controls while leveraging SAP and data analysis to support reconciliation activities.

Why Join This Team:

• Lead a critical operational process within Global Business Services
• Serve as a subject matter expert and trusted advisor for Toner Reconciliation operations
• Gain exposure to cross-functional stakeholders and global business processes
• Drive process improvements and operational excellence initiatives
• Develop leadership capabilities through coaching, mentoring, and team support responsibilities
• Work in a collaborative environment focused on continuous improvement and innovation

What You Will Do:

• Provide operational leadership and day-to-day support for the Toner Reconciliation process
• Act as the primary escalation point for operational issues and stakeholder concerns
• Conduct investigations and root cause analyses to resolve process and system-related issues
• Serve as a subject matter expert for reconciliation processes and SAP-related activities
• Partner with Operations Managers, Process Analysts, and business stakeholders to achieve operational objectives
• Monitor operational performance, quality metrics, and process compliance
• Identify recurring process issues and collaborate on improvement initiatives
• Support governance activities and ensure compliance with established controls and procedures
• Perform quality audits and support new process implementations and rollouts
• Participate in User Acceptance Testing (UAT) for process and system enhancements
• Provide technical coaching, mentoring, and training to specialists and new team members
• Develop and maintain process documentation and training materials
• Serve as a backup resource for operational specialists and support workload balancing when needed
• Assist management in driving service level attainment and continuous improvement initiatives

What You Need to Succeed:

• Bachelor's degree in Business Management, Engineering, Computer Science, Information Technology, or a related field
• At least 2 years of experience in data analysis, operational management, and technology-enabled business processes
• Experience working with Enterprise Resource Planning (ERP) systems, preferably SAP
• Previous supervisory, team lead, or people management experience is highly preferred
• Advanced Microsoft Excel skills with the ability to analyze and interpret operational data
• Strong analytical, problem-solving, and decision-making capabilities
• Excellent written and verbal communication skills
• Ability to effectively manage escalations and stakeholder relationships
• Experience in process improvement, operational governance, and quality management
• Strong attention to detail and organizational skills
• Ability to thrive in a fast-paced operational environment
• Willingness to work EMEA hours and support a hybrid work arrangement

How We Set You Up for Success:

• Comprehensive onboarding and process training within the Toner Reconciliation function
• Exposure to SAP, operational analytics, and global business processes
• Opportunities to develop leadership, coaching, and stakeholder management skills
• Involvement in process improvement and operational transformation initiatives
• Collaboration with Operations Managers, Process Analysts, and global business teams
• Clear career growth opportunities within operations leadership, process excellence, and business services