Learning & Development Officer

The Role:

Are you ready to turn potential into performance?

At XM, we believe that people grow when they are given the opportunity, support, and trust to develop. As a global fintech organisation with a multinational workforce, we are committed to creating meaningful learning experiences that help our colleagues build skills, expand their capabilities, and achieve their potential.

We are looking for a Learning & Development Officer to join our People & Culture team and support the delivery of learning and development initiatives across XM. This is an excellent opportunity for an L&D professional who is organised, proactive, and passionate about employee development and growth.

If you are ready to help create learning experiences that enable people to grow, we would love to hear from you.

The main responsibilities of the position include:

• Assist in the coordination, organisation and administration of various learning and development interventions
• Support the assessment of training and development needs using team and individual development plans, performance results, surveys, data and discussions with managers and employees
• Support the planning, preparation and delivery of internal learning activities, including the development of presentations, guides, learning materials and related communications
• Administer the Learning Management System, maintain accurate training records and provide support to employees
• Prepare timely L&D reports to track participation, completion, progress and programme effectiveness
• Assist in evaluating learning interventions through feedback questionnaires and other written or verbal assessment methods
• Maintain CPD records and support the monitoring of annual development requirements for colleagues
• Liaise with external training providers to ensure the smooth planning and delivery of learning and development activities
• Propose creative ideas to increase learner engagement and improve the overall learning experience
• Remain informed about L&D best practices, tools, learning technologies and emerging trends
• Liaise with the Human Resources Development Authority and coordinate relevant training schemes, applications and subsidies, where applicable
• Work closely with internal stakeholders, trainers and external providers to deliver a consistent learning experience across XM
• Support wider People & Culture projects when required

Main requirements:

• University degree in Human Resources, Business Administration, Psychology or a related field
• 2-3 years of experience in Learning & Development, HR, training coordination or a related field
• Experience working with a Learning Management System, HR system or learning platform
• Experience supporting workshops, leadership programmes or blended learning initiatives
• Knowledge of HRDA training schemes and subsidy processes
• Strong organisational and coordination skills, with excellent attention to detail
• A proactive, dependable and solutions-oriented approach
• Strong written and verbal communication and presentation skills in English
• Confidence working with different stakeholders across a multinational workforce
• Very good knowledge of Microsoft Office tools, particularly PowerPoint and Excel
• Ability to manage multiple priorities in a fast-paced, large-scale organisation
• A genuine interest in personal development and in supporting the growth of others

Benefit from:

• Attractive remuneration package plus performance related reward
• Private health insurance
• Corporate pension fund
• Intellectually stimulating work environment
• Continuous personal development and international training opportunities

The Hiring Experience: What Awaits You

• Deep Dive - First Interview with Your Future Team
• Test your edge - Aptitude Assessment
• Bring It to Life - Role-Specific Take-Home Task
• Final Connection - Final Interview