Customs and Shipping Assistant

XP Power is a global leader in providing essential power solutions to the Industrial Technology, Healthcare and Semiconductor Manufacturing Equipment sectors. We design and manufacture power controllers, the essential hardware component in every piece of electrical equipment that converts power from the electricity grid into the right form for equipment to function. Listed as a FTSE 250 company on the London Stock Exchange we are a fast-growing business, serving our global blue-chip customer base from 29 locations across Europe, North America, and Asia. We are extremely proud and committed to our culture that values Customer Focus, Flexibility, Knowledge, Speed, and Integrity. Joining our team means you'll work in a high performing global organisation where employees collaborate and strive to make XP Power the first-choice power solutions provider delivering the ultimate experience for our customers and our people.

The Customs & Shipping Assistant supports the day-to-day coordination of import and export shipments, customs clearance, shipping documentation / LMW licence customs compliance, and logistics activities. The role ensures shipments are processed accurately, on time, and in compliance with customs and company requirements.

IMPORT & EXPORT

• Prepare and check import and export shipping documents, including commercial invoices, packing lists, bills of lading, and customs declarations.
• Coordinate with freight forwarders, shipping agents, customs brokers, suppliers, and customers regarding shipment arrangements.
• Track shipments and provide updates on delivery status, delays, and customs clearance.
• Maintain accurate records of shipments, customs documents, and related correspondence.
• Assist in resolving customs, shipping, and delivery issues.
• Ensure shipping activities comply with company policies and applicable customs and import/export regulations.
• Prepare shipping reports and update internal systems or databases.
• Support the logistics and warehouse teams with daily shipping and documentation activities.
• Perform other administrative and logistics duties as assigned.
• Perform other warehouse duties assigned by the Customs/Warehouse Supervisor or Manager.

LMW

• Assist in managing LMW licence, Customs compliance and daily LMW operations.
• Handle and maintain LMW A1, A2, A3 and M1, M2, M4 documentation/reporting.
• Check HS Codes, duty/SST exemption, quantities and LMW approved item lists.
• Assist with new material applications, amendments and LMW list updates.
• Monitor LMW inventory, material usage and approved quantities.
• Manage LMW scrap records, disposal and Customs requirements.
• Liaise with Royal Malaysian Customs, forwarders and internal departments.
• Maintain proper Customs/LMW records for audit and compliance.

KEY QUALIFICATIONS AND SKILLS

• Diploma in Logistics, Supply Chain Management, Business Administration, or a related field is preferred.
• Previous experience in LMW, shipping, logistics, customs, or freight forwarding is an advantage.
• Good organizational and time-management skills.
• Good attention to detail and accuracy.
• Good communication and coordination skills.
• Proficient in Microsoft Office, particularly Excel and Word.
• Able to work independently and as part of a team.
• Able to work under pressure and meet shipment deadlines.
• Candidates with hands-on LMW experience are highly preferred.
• Customs documentation.
• Import & export procedures.
• Shipping coordination.
• Shipment tracking.
• Freight forwarding coordination.
• Documentation and record keeping.
• Microsoft Excel.
• Communication and problem solving.
• Attention to detail.

WHY WORK FOR US?

XP Power provides a safe and healthy working environment that is stimulating and collaborative, where employees are empowered to make a real difference. We place our people at the heart of everything we do. We understand that if we provide our people with the ultimate experience, they will provide the ultimate experience to our customers.

OUR PEOPLE - OUR POWER

XP Power is an equal opportunities employer. We are committed to creating an environment where people are valued, supported and nurtured to deliver their best. Operating globally, we celebrate the cultural differences that exist in the countries in which we do business. Being a truly diverse and inclusive community helps us grow our business through innovation; attracting and retaining talent to engage the people who buy our power solutions. We know that by cultivating the ultimate experience for all our people, they will deliver the same to our customers.