Location
In office (Hefei)
Employment
Full-Time
Confirmed on the employer's own hiring board on Nov 13, 2026. First seen by Alion on Jun 11, 2026. xTool scores B on the Alion truth index.
Overview
Company
Impact
Profile match
xTool is a Shenzhen-based consumer technology brand that designs desktop laser engravers, laser cutters, marking machines and related digital fabrication tools for makers, hobbyists and small businesses. Associated with Makeblock, it sells worldwide through its own online stores and retail partners, keeps a European presence in Neuss, Germany, and has broadened its range to heat press and apparel printing equipment and metal welding and cutting tools. It hires motion control and servo algorithm engineers, mechanical and structural engineers, sensor hardware and C++ software developers, AI and community product managers and legal interns.
岗位职责 / Responsibilities
技术支持工程师(合肥)
职位描述
1. 为客户诊断打印机硬件/软件故障,提供技术解决方案
2. 编写产品故障处理指南,培训客服团队技术知识
3. 分析产品高频问题,推动研发端迭代优化
4. 处理升级客诉中的技术争议,降低退货率
5. 搭建海外客户技术知识库(FAQ/视频教程等)
职位要求
1. 本科及以上学历,机械/电子/计算机相关专业优先
2. 英语CET6+优先,能阅读技术文档(有海外技术支持经验优先)
3. 熟悉智能硬件结构(有3D打印/激光设备经验者重点考虑)
4. 逻辑思维强,能用通俗语言解释复杂技术问题
5. 抗压能力强,具备用户同理心,积极主动、认真负责
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