ServiceNow ITSM Consultant

Role Summary:

We are seeking a hands-on ServiceNow ITSM Developer with 4-6+ years of experience in ServiceNow ITSM, Service Catalog, Flow Designer, integrations, and orchestration. The role focuses on scalable automation and platform enhancements.

Key Responsibilities:

• Service Catalog & Portal
  • Develop and maintain catalog items, record producers, and order guides
  • Build Flow Designer-based catalog workflows
  • Support ITSM processes (Incident, Request, Change, Problem)
  • Design, develop, and improve ITSM solutions that enhance operational efficiency and drive self-service adoption
• Flow Designer & Automation
  • Develop Flows, Subflows, and reusable Actions
  • Migrate legacy workflows to Flow Designer
  • Automate cross-system processes
• Integrations & Orchestration (Core Focus)
  • Build and support REST/SOAP integrations
  • Use Integration Hub and custom spokes/actions
  • Implement end-to-end orchestration (provisioning, access, infra ops)
  • Configure and troubleshoot MID Servers
  • Ensure secure, reliable system communication
  • Basic-to-intermediate PowerShell knowledge
• Knowledge Management
  • Manage knowledge bases and articles
  • Configure approval and publishing workflows
• Platform Development & Support
  • Develop using Business Rules, Script Includes, and Client Scripts
  • Resolve issues across catalog, flows, and integrations
  • Support upgrades and platform enhancements

Must-Have Skills:

• Hands-on experience in:
  • Service Catalog development
  • Flow Designer (Flows, Subflows, Actions)
  • REST/SOAP integrations
• Practical exposure to:
  • MID Server setup and troubleshooting
  • Orchestration use cases
• Working knowledge of:
  • JavaScript and Glide APIs
  • ServiceNow scripting framework
  • PowerShell
  • Service Portal customization

Good to Have:

• Experience with Integration Hub, CMDB / Discovery, Knowledge Management
• Certifications: CSA (preferred), CAD (optional)

Skills

Flow Designer, ITSM, ServiceNow