Call Center Operations Manager

Global Company increasing our Caribbean presence. We offer a fun, fast paced environment where hard work and performance is rewarded.

Oversee day to day operations of call center, evaluate performance, strategize with personnel to improve process or performance. You will directly oversee call center sales, customer service and lead generation personnel to ensure positive morale and effective daily operations. You will serve our customers through the development and implementation of best cell center methods and procedures. You will also be asked to make suggestions for system and process improvement using your knowledge of daily and ground operations.

2+ years of operations management experience

3+ years of managerial experience

Customer Service / Sales Team management a must - LeadGen preferred

VICI/dialer knowledge a plus

Self-starter - solutions oriented

Skillful strategy, process optimization, operational implementation - REQUIRED

Compliance Driven

Scheduling, workforce management knowledge

Excellent communication skills, conflict resolution experience

PTO, Birthday Leave