CRM Systems Specialist

Whether you’re just starting out or bringing years of experience, at Yettel we believe the right role isn’t just about responsibilities — it’s about growth, impact, and being part of something meaningful. Take a look — this might be the opportunity you’ve been waiting for!

The impact you’ll make:

As a CRM Systems Specialist, you’ll be at the heart of our CRM systems, ensuring their seamless operation, configuration, and change management. Your contribution will guarantee that our business teams have the tools they need to work efficiently and deliver an exceptional customer experience.

What you’ll do:

• Analyze business processes to identify opportunities for improvement within CRM systems.
• Work closely with system vendors – both internal and external.
• Translate business requirements into technical specifications and communicate them effectively with vendors.
• Hold overall responsibility for the design and implementation of CRM Applications used to support business needs.
• Responsible for customizing systems.
• Manage the integration layer between systems.
• Keep up with the latest developments of the systems, plan and carry out system functionality implementation.
• Support the UAT team within test scenarios of the software systems end-to-end.
• Ensure full system functionality.

We expect from you:

• Deep CRM understanding: Your proven experience in the CRM domain allows you to grasp how these systems effectively support our business goals and operations.
• Excellent communication skills: You can convey complex technical concepts clearly and understandably to both technical and non-technical teams.
• A systematic approach: You are organized, skilled in planning and managing multiple tasks effectively to achieve your goals.
• Integrity and reliability: You commit to your responsibilities and execute them with precision and ethical conduct.

What’s in It for you:

Health and Wellness:

• Additional health insurance, including dental and ophthalmic services
• Annual preventive medical check-ups
• Discounts for health products and services
• Corporate psychologist available at the office
• Massages at the office

Education:

• Covering up to 200 EUR annually for an English language course
• Corporate Online Learning Platform
• Preferential prices for learning centers
• Educational Grants Program (MBA, ACCA, CIMA, CIM, CIPD, etc.)

Mobile Services:

• A tariff plan with unlimited voice, data, and text services and up to 25.56 EUR limit for additional services
• A preferential tariff plan for friends and family
• Mobile devices at preferential prices

Transport:

• Transport monthly allowance
• Preferential prices for a new car
• Book a premium brand company car for your holiday
• Preferential prices for car accessories, parts, and services

Lifestyle:

• Food vouchers
• Attractive terms for bank products
• Preferential prices for various products and services
• Diverse wellbeing activities
• Childbirth allowance
• Birthday day off
• 1-month sabbatical every 5 years
• +4 bonus days if you use all your time off

Sport:

• Preferential prices for sport club cards
• Book a Yettel bike for weekdays or weekends
• Group workouts at the office

Employee Referral Program:

• Bonus for successfully hired referred new employees

A Tip from Us:

AI is great, but this part is all you! We encourage AI at work, but for your application, we’d love to hear your own thoughts, experiences, and motivation.

You don’t need to tick every box! If this role excites you, go for it! We value potential over perfection.

Join Yettel now by sending us your up-to-date CV.

Only shortlisted applicants will be contacted with information about next steps of our selection process.

Applicants are treated with strict confidentiality following the applicable personal data protection legislation.