Senior Customer Success Manager
Confirmed on the employer's own hiring board on Oct 20, 2026. First seen by Alion on Oct 7, 2026.
Join Yext as a Senior Customer Success Manager, where you'll drive adoption and maximize the value of the Yext platform for enterprise customers. You'll build strong relationships, develop strategic success plans, deliver industry insights, identify growth opportunities, and manage renewals and risk. Enjoy a comprehensive benefits program, a collaborative work environment, and opportunities for career growth.
Missions
- Partnering with enterprise customers to understand their priorities and pain points, and ensuring they optimize their Yext investment.
- Developing and executing strategic success plans with customers, aligning Yext solutions with their business objectives and goals.
- Analyzing customer data to identify upsell & cross-sell opportunities, and collaborating with Sales and Solution Engineering to pursue growth opportunities.
Profil recherché
- Experience with subscription GTM approaches for customer success management and renewals- Proven ability to manage a book of business with high gross retention & predictability
- Strategic thinker with strong analytical and problem-solving skills, the ability to anticipate customer needs, and the ability to develop tailored solutions to meet them
- Customer-centric mindset - put the customer's needs first, actively seek feedback, and continuously strive to improve the customer's experience with the product or service
- Strong ability to develop insights from performance data and present a value story to key stakeholders
- Outstanding interpersonal and communication skills, with the ability to engage and influence customers and partners at all levels
- Familiarity with different listings networks such as Google, Apple, and Facebook and experience with marketing strategies for multi-location businesses
- BA/BS degree in Sales, Business, Marketing, or Computer Science preferred
- Adaptability and flexibility mindset
- Familiarity with Challenger Sales Methodology is a huge plus
- A minimum of 7 years of experience in a strategic CSM role with a proven track record of managing enterprise-level customers
- Knowledge of digital marketing technologies - social media marketing platforms, digital experience platforms, reputation management, customer experience platforms, marketing performance management
- Work experience in organic search/ local SEO within digital media preferred
- Strong negotiation, influencing, and closing skills
- Solid project management skills, with the ability to manage multiple priorities and deadlines in a fast-paced environment