Collections Executive

YouLend is looking for a results-oriented Collections Executive to join our Collections and Recoveries team, supporting our UK portfolio. You will be a primary point of contact for merchants, ensuring timely payments whilst maintaining positive and professional relationships.

Key Responsibilities

• Manage collections and recoveries activity, using appropriate customer contact strategies and effective account management.
• Provide first-class service to resolve cases involving merchants who have missed payments or are underpaying.
• Manage high-value accounts in arrears across a range of circumstances.
• Handle inbound and outbound telephone calls and prepare letters and emails with care and accuracy.
• Build positive relationships with merchants to understand their circumstances and achieve positive outcomes for both the merchant and YouLend.
• Negotiate and implement appropriate solutions that take merchants' circumstances into account whilst balancing the interests of the business.
• Maintain accurate records across multiple systems.
• Work collaboratively with colleagues across the Collections and Recoveries team.

Skills, Knowledge & Expertise

Essential skills

• Strong written and verbal communication skills in English.
• Active listening and the ability to understand merchants' circumstances.
• Strong persuasion and negotiation skills.
• Technical and analytical skills.
• Accuracy and attention to detail when handling data.
• Conflict resolution skills.
• Financial literacy.
• The ability to work effectively as part of a team.

Desirable skills and experience

• Previous collections, account management or customer management experience.
• Experience within the finance industry.

Job Benefits

Why join YouLend?

• Award-Winning Workplace: YouLend has been recognised as one of the “Best Places to Work in 2024 and 2025” by the Sunday Times for being a supportive, diverse, and rewarding workplace.
• Award-Winning Fintech: YouLend has been recognised as a “Top 250 Fintech Worldwide” company by CNBC.

It’s just getting fun:

• We have developed powerful solutions, won some significant partnerships, and are growing at a rapid pace.
• But the global opportunity is still massive, and YouLend is a raw organisation where we are only just getting started.

Lots of upsides:

• High-growth (>100% growth during 2022 and 2023), so clear outlook to compensation (bonus or share option appreciation) and career growth (through growth with business).
• Well-capitalised with supportive private equity backing.
• Part of Banking Circle Group with a fully licensed Luxembourg bank, which can provide a balance sheet and support European expansion in otherwise complex regulated markets.

Motivating work environment:

• A high-quality team that pushes each other to succeed through direct feedback and aligned incentives.
• Strong and transparent team culture, we have each other’s backs.
• Independent work environment where results matter.
• Data-driven culture and emphasis on speed (anti-red tape).

We offer a comprehensive benefits package that includes:

• Private Medical insurance via Vitality and Dental Insurance with BUPA
• EAP with Health Assured
• Enhanced Maternity and Paternity Leave
• Modern and sophisticated office space in Central London
• Free Gym in office building in Holborn
• Subsidised Lunch via Feedr
• Deliveroo Allowance if working late in office
• Monthly in office Masseuse
• Team and Company Socials
• Football Power League / Paddle and Yoga Club

At YouLend, we champion diversity and embrace equal opportunity employment practices. Our hiring, transfer, and promotion decisions are exclusively based on qualifications, merit, and business requirements, free from any discrimination based on race, gender, age, disability, religion, nationality, or any other protected basis under applicable law.