FX Product Manager, Retail Banking

岗位职责 / Responsibilities

• Manage end-to-end user operations for fund transfers, payments, and currency exchange, including onboarding, transaction support, and issue resolution.
• Create and update user communication materials (e.g., in-app messages, emails, social media content) to engage customers on product features and updates.
• Collaborate with Product, Technology, and Marketing teams to design, test, and launch user-centric initiatives that enhance service usability and adoption.
• Track, analyze, and report on key performance metrics (e.g., user activity, conversion rates, transaction volume) to identify opportunities for improvement.
• Develop and maintain operational guidelines and documentation to ensure efficient and compliant user support processes.
• Gather and synthesize user feedback to drive continuous improvement in service design and functionality.

任职要求 / Requirements

• Bachelor’s degree in Business, Finance, Marketing, or a related field.
• Excellent written and verbal communication skills in English and Cantonese; proficiency in Mandarin is a plus.
• Prior experience in user operations, customer experience, or product operations within banking, fintech, or financial services is highly preferred.
• Self-motivated, collaborative, and result-oriented, with the ability to thrive in a fast-paced environment.
• Strong project management and analytical skills, with experience using data to drive decision-making.
• Familiarity with CRM tools, marketing automation platforms, or user analytics software is an advantage.
• Knowledge of online payment systems, cross-border transfers, or digital currency exchange processes is a plus.