Manager/Associate Manager, Operations Optimization

岗位职责 / Responsibilities

· Process Improvement: Constantly analyzing and optimizing workflows, removing bottlenecks, and developing, implementing, or updating operational policies.

· Financial & Performance Management: Developing budgets, tracking KPIs (Key Performance Indicators), and ensuring financial targets are met.

· Strategic Planning: Translating high-level company goals into actionable, daily, or weekly operational plans.

· Resource Management: Ensuring efficient use of resources, including staff scheduling, hiring, training, and inventory management.

· Cross-Functional Coordination: Liaising between departments (e.g., Sales, Marketing, Finance, HR) to ensure smooth, synchronized operations.

· Risk Mitigation: Identifying and mitigating operational risks, including legal, regulatory, or capacity issues.

任职要求 / Requirements

· Bachelor’s degree in Business, Finance, Operations, or related discipline.

· Minimum 3 years of experience in operations transformation, process improvement, or project management within banking or financial services.

· Proven track record in managing complex projects and delivering measurable results.

· Strong knowledge of operational processes and risk management principles.

· Analytical Thinking: Data analysis to drive decision-making and identify areas for improvement.

· Leadership & Communication: Leading teams and fostering collaboration across the organization.

· Problem-Solving: Proactively addressing issues and improving efficiency under pressure.

· Technical Proficiency: Using project management tools (e.g., Jira, Asana) and data tools (e.g., Excel, BI software).