Chat Support Executive

Zameen.com • Real Estate • 16 days ago
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Location
In office (Lahore)
Employment
Full-Time

Confirmed on the employer's own hiring board on Sep 24, 2026. First seen by Alion on Aug 11, 2026. Zameen.com scores C on the Alion truth index.

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Zameen.com

Zameen.com is a Lahore-based property technology company that runs Pakistan's largest online real estate portal, listing homes, plots and commercial properties for sale or rent, and also markets and develops housing projects. Founded in 2006 by British-Pakistani brothers Zeeshan Ali Khan and Imran Ali Khan, it raised about $29 million in venture rounds between 2012 and 2016, has offices in Lahore, Karachi and Islamabad, and has marketed more than 80 projects worth over PKR 160 billion. Hiring spans real estate and field sales, business development and rental operations, plus construction staff such as civil and site engineers, quantity surveyors, architects and batching plant managers.
zameen.com • HQ: Lahore, Islamabad, Pakistan • Real Estate • 1001-5000 employees • Est. 2006

Job Responsibilities:

* Respond to customer queries in a timely and accurate way, via email or chat

* Identify customer needs and help customers use specific features

* Update our internal databases with information about technical issues and useful discussions with customers

* Share feature requests and effective workarounds with team members

* Inform customers about new features and functionalities

* Follow up with customers to ensure their technical issues are resolved

* Gather customer feedback and share with our Product, Sales or Marketing teams

* Assist in training junior Customer Support Representatives

Job Requirements:

* Experience as a Customer Support Specialist or similar CS role

* Experience using help desk software and remote support tools

* Understanding of how CRM systems work

* Excellent communication and problem-solving skills

* Multi-tasking abilities

* Patience when handling tough cases

* Familiarity with our industry is a plus

*Location: Lahore

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