AS-ISG-DC-HLS Business Analyst & Advisory

Zensar Technologies • Bachelor's Degree • SQL • 1 month ago
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Zensar Technologies

Zensar Technologies provides digital engineering and information technology services. Its practices cover experience design, cloud, data and application modernisation. The company serves banking, manufacturing, retail and healthcare clients.
zensar.com • HQ: Pune, India • Data & Analytics • Artificial Intelligence • Information Technology • 1001-5000 employees • Est. 1991

  • 15+ years in enterprise transformation cum business architecture roles

  • Proven delivery of multi-country global transformation programmes

  • Strong Salesforce expertise across multi-cloud implementations

  • Hands-on experience with ServiceNow enterprise workflows

  • Experience in CPQ and commercial lifecycle optimization platforms

  • Experience in CRM migration and platform modernisation Diagram

    • Class Diagram
    • Data Flow Diagram (DFD)
    • Entity Relationship Diagrams (ERD)
    • Swim Lane Diagram
    • Fishbone Diagrams Methodologies: Waterfall
    • Agile
    • Iterative Prototype

  • Lead end-to-end enterprise transformation programmes across CRM and digital platforms

  • Drive business capability modelling, operating model design, and process re-engineering

  • Lead global requirement engineering, solution design, and stakeholder alignment

  • Own CRM ecosystem delivery across Salesforce (Sales, Service, Marketing Cloud), ServiceNow, and CPQ platforms

  • Drive legacy system migration to cloud-native platforms

  • Ensure seamless integration across APIs, middleware, and microservices architecture

  • Act as Product Owner, managing backlog prioritisation aligned to business value

  • Lead Agile ceremonies, release planning, and delivery governance

  • Drive executive stakeholder engagement across global and cross-functional teams

  • Lead business change management, UAT, adoption strategy, and rollout execution

  • Drive performance optimisation, business outcomes, and operational efficiency

  • Establish governance frameworks, risk management, and delivery excellence

Bachelor of Engineering in Instrumentation Technology(2001-2005)

  • PSPO 1 ProfessioTechnical Skills

  • Strong understanding of API-led architecture and microservices ecosystems

  • Expertise in business process modelling (UML, BPMN, DFD, ERD)

  • Hands-on experience with JIRA / Azure DevOps

  • Experience with data analysis using SQL

  • Exposure to UI/UX tools such as Figma and process visualization tools

Methodologies

  • Agile (Scrum, Product Ownership)

  • Waterfall and hybrid delivery models

Certifications (Preferred)

  • Scrum Product Owner (PSPO or equivalent)

  • Business Analysis / Testing certifications (ISTQB, CBDA)

Salesforce or ServiceNow certificationsnal Scrum Product Owner

  • ISTQB Test Manager Advanced
  • ISTQB Test Automation Engineer Advance
  • ISTQB Foundation
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