Customer Service Representative
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Salary
≈ $6.5k – $14k per year (Estimated)
Location
In office (Bangkok)
Seniority
Junior · 1+ year exp
Employment
Full-Time
Confirmed on the employer's own hiring board on Oct 29, 2026. First seen by Alion on Oct 26, 2026.
Overview
Company
Impact
Profile match
ZIM Integrated Shipping Services is an Israeli container shipping carrier headquartered in Haifa, operating liner services on major global trade routes with a focus on select markets. Founded in 1945 and listed on the New York Stock Exchange, it runs offices and agencies across the Americas, Europe and Asia and offers logistics services through its ZIM Logistics arm and digital tools such as MyZIM. It hires customer service and booking staff, operations and intermodal coordinators, ship planners, sales and account executives, finance, treasury and HR professionals and shipping apprentices in Germany.
Description
Key Responsibilities:
- Handle customer enquiries & customer shipments from booking release to cargo arrival at destination
- Provide professional customer service to meet customer's satisfaction.
- Promote and support ZIM’s e-commerce products to customers.
- Answers incoming customer calls and emails and acts as a concierge to guide the customer through its experience with ZIM.
- Creates and modifies export bookings based on customer needs and availability as determined through consultation with the booking tool.
- Coordinates solutions to documentation issues for customers.
- Requires fielding a large volume of incoming calls from ZIM's client base while maintaining a professional and courteous, and customer-focused demeanor.
Requirements
- Bachelor's degree in Merchant Marine Trade, Business Administration or related fields
- 1-3 years' experience in shipping and logistics business
- Good computer software skill (EXCEL, WORD)
- Good command of English
- Proactive with Service-mindedness
- Good communications skills
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