ZIMLog Customer Service Supervisor

Description

ZIM Logistics BR a freight forwarding company by ZIM is looking for a Customer Service Supervisor that will handle the following:

• Oversee end to end operations of the shipment flow including D2D, port-to-door and door-to-port processes.
• Initiate process improvements from the shipment flows and present them to management.
• Operate as a focal point for key customers.
• Main point of escalation for the Operations team.
• Liaise with Head Office to establish and monitor KPIs of the Operations team.
• Overcome daily operational obstacles and work to find excellent creative solutions for complicated situations
• Lead and steer the team into improvements and internal developments within ZIM Logistics Brazil.
• Create and present periodically reports to ZLB GM and Head Office.
• Support ad-hoc projects for both internal and external parties
• Ad-hoc Reports and presentations

Requirements

• University degree in International Trade or correlated areas; MBA or post degree is a plus
• High level of supplier, people and operations management skills
• Knowledge and experience in the freight forwarding market, products & systems
• System oriented.
• Fluent English.