IT Administrator

Summary

• Join our team as an IT Administrator and play a pivotal role in managing our IT resources efficiently.
• You will procure, maintain, and administer computers and office equipment across all office locations.

Responsibilities

• Procuring, maintaining, and administering computers and office equipment.
• Administering corporate software systems.
• Deploying and enforcing security policies and procedures.
• Providing IT support and resolving problems for colleagues.
• Assisting with onboarding of new colleagues.
• Suggesting and implementing improvements in procedures and equipment.
• Maintaining knowledge of IT support, help desk procedures, products, and services.
• Managing an issues tracking system and reporting on issue resolution SLAs.

Requirements and skills

• Excellent communication skills, both oral and written.
• Knowledge of help desk software and remote control tools.
• Good knowledge of Apple MacOS administration and basic networking.
• Excellent troubleshooting skills.
• Ability to work independently and maintain customer satisfaction.