Operations Executive - Mumbai

About Zippee

• Zippee is building India’s #1 Quick Commerce Logistics for consumer brands.
• Brands connect their online store to Zippee in just a few clicks & can kickstart 30-Min Delivery/120-Min/Same-Day Delivery for customers through our dark store network across India.
• Our team comprises folks from Reliance Retail, Retention Science, oracle, zomato, & institutions like Hindu College, BITS Pilani, and the University of Southern California.
• Backed by VCs & founders of India's biggest unicorns, including Ashneer Grover (BharatPe), Kunal Shah (CRED), Peyush Bansal (Lenskart), and Prashant Pitti (easemytrip).

Job Description

• We're looking for a talented Operations Executive - Dark Store Operations
• Incredible opportunity to work in the Operations team at a high-growth quick commerce startup to drive meaningful impact. This is a high-pressure, zero-handholding, unstructured environment, where no task is beneath you if it moves the mission forward. We move fast, we set a high bar, and we’re not for everyone.
• This is an in-person role at our dark store, and you must be based near Andheri East or Ghatkopar, Mumbai.

Role & responsibilities:

• Oversee 2-Hour/Same-Day Delivery Operations (Inbound, Outbound, Inventory Management, etc) across our dark stores in Mumbai
• Work closely with Zippee customers (D2C/Marketplaces/E-Commerce Brands) and support them in expansion/growth.
• Ensure 100% success rate in Same-Day Fulfillment & adhere to dark store SLAs such as inbound, inventory management, outbound, manpower planning, rostering, training, employee engagement, vendor partnerships, COD management.
• Hire, manage & motivate the dark store team (inventory controllers, pickers, packers, store captains, and delivery riders).
• Weekly inventory audits, COD reconciliation, hiring, & MIS reporting to Management.
• Help create a rockstar culture amongst the team to scale to profitability.

Qualifications:

• 3-7 years of Operations or Warehousing Experience, preferably at Quick Commerce/Supply Chain/Warehousing/Logistics tech companies.
• MUST have strong communication & team management skills
• You must have hands-on experience using warehouse management systems (WMS), ERP, inventory management software, etc.
• You must have a local network of dark store/warehousing/operations/last-mile delivery associates.

Benefits

• Opportunity to be part of a tight-knit rocketship passionate about empowering consumer brands in the quick commerce era.
• Annual company retreat.
• Steep learning curve, high ownership, and the chance to grow fast as we scale.