Senior Operations Manager - Warehouse

About Zippee:

• Zippee is building India’s #1 Quick Commerce Logistics for consumer brands.
• Brands connect their online store to Zippee in just a few clicks & can kickstart 30-Min Delivery/120-Min/Same-Day Delivery for customers through our dark store network across India.
• Our team is ex. Retention Science, oracle SCM, zomato, & from institutions like Hindu College, BITS Pilani, and the University of Southern California.
• Backed by VCs & founders of India's biggest unicorns, including Ashneer Grover (BharatPe), Kunal Shah (CRED), Peyush Bansal (Lenskart), and Prashant Pitti (easemytrip).

Job Description:

• We're looking for a Senior Operations Manager - Warehouse to manage end-to-end Operations for our Warehouses and FCs across India.
• Incredible opportunity to drive meaningful impact in Operations at a high-growth quick commerce startup.
• This is a high-pressure, zero-handholding, unstructured environment, where no task is beneath you if it moves the mission forward. We move fast, we set a high bar, and we’re not for everyone.
• This is an in-person role at our Gurgaon HQ and will involve significant travel to different FC locations across India. You must be based in NCR or Gurgaon.

Responsibilities:

• Plan and launch key operational projects across warehouses and fulfillment centers pan-India, including last-mile delivery pilots and central process rollouts.
• Design optimized warehouse layouts and zoning strategies based on SKU velocity, demand patterns, and picking efficiency.
• Define and continuously improve SOPs across inbound, storage, picking, packing, and dispatch to drive productivity and reduce order processing time.
• Lead end-to-end setup and expansion of new warehouses and micro-fulfillment centers - from vendor coordination (racking, labeling, equipment) to timely go-live.
• Forecast manpower requirements and build staffing models across all warehouse functions based on order volumes, SKU mix, and peak demand.

Qualifications:

• Bachelor's in Business, Operations, or Supply Chain from a top institution; MBA highly preferred.
• 6-15 years in WH Management or supply chain, with hands-on experience in process design, SLA adherence, and supply chain costs.
• Strong analytical skills with proficiency in Excel/Sheets and BI dashboards; proven ability to manage teams and stakeholders independently.
• High ownership mindset with the ability to thrive in a fast-paced startup environment and willingness to travel for ground-level execution.
• Ability to thrive in a fast-paced, high-pressure startup environment and willingness to travel to execute projects on the ground.
• High ownership mindset with the drive to take initiatives from concept to execution.

What you'll get:

• Be part of a tight-knit rocket ship passionate about empowering consumer brands in the quick commerce era.
• Steep learning and growth curve.
• Annual company retreat.