Senior Administrator, Financial Systems & Automation (NetSuite)
Our Mission
You call. You wait. You call again. In every other part of your life, you book in seconds. In healthcare, you’re blocked.
We’re here to give power to the patient.
For nearly 20 years, we’ve built the leading healthcare marketplace - helping tens of millions of people find and book the care they need. Now, we’re going further: building our infrastructure beyond Zocdoc’s marketplace to power access to care wherever patients search, from provider websites and insurance directories to search engines, AI platforms, and more.
Healthcare still lacks something every other major consumer industry takes for granted: a seamless way to go from seeking to getting. We don’t want to own the front door to care; there isn't one. We want to make sure all of those doors open when patients are knocking.
Fixing healthcare starts with fixing access to it. And we're still just getting started.
Your Impact on our mission
Healthcare is too hard. At Zocdoc, we work every day to make it easier for patients to get the care they need.
As Senior Administrator, Financial Systems & Automation, you’ll help ensure that the systems supporting Zocdoc’s financial operations are reliable, secure, scalable, and easy to use. You’ll own the Finance Applications service experience from intake through resolution, serve as a hands-on NetSuite expert, and help improve the connected tools and processes that Finance and Accounting rely on every day.
This role is a strong fit for someone who enjoys solving practical systems problems, improving how work gets done, and taking ownership from the first request through the final outcome.
You’ll enjoy this role if you are
- Energised by owning a system, service queue, or project from beginning to end
- Comfortable making thoughtful decisions when requirements are incomplete or priorities change
- Motivated by turning ambiguous problems into clear next steps
- Someone stakeholders trust for NetSuite guidance, issue resolution, and process improvement
- Structured and consistent in your approach to SLAs, documentation, testing, and follow-through
- Curious about automation and responsible uses of AI
- Comfortable balancing speed, user experience, data integrity, security, and financial controls
Your day-to-day is
Own Finance Applications service delivery
- Manage the Finance Applications Jira queue from intake and triage through prioritization, communication, escalation, resolution, validation, and closure
- Track backlog, aging, blocked work, SLA risk, reopen rates, and recurring issues, taking action before commitments are missed
- Clarify incomplete requests, set realistic expectations, provide proactive updates, and close the loop with requesters
- Improve Jira Service Management workflows, dashboards, reporting, intake quality, knowledge articles, and escalation practices
Administer and improve NetSuite
- Configure and support NetSuite workflows, approvals, roles and permissions, saved searches, reports, forms, and related functionality
- Translate Finance and Accounting requirements into practical solutions that improve accuracy, control, scalability, and user experience
- Investigate transaction, reporting, access, workflow, and integration issues and determine the appropriate resolution path
- Coordinate sandbox validation, regression testing, release readiness, production deployment, and post-change verification
- Maintain documentation for configurations, dependencies, operating procedures, and support guidance
Lead projects and continuous improvement
- Manage financial-systems projects from discovery and requirements through planning, testing, implementation, rollout, and follow-up
- Define outcomes, scope, milestones, dependencies, risks, owners, decisions, and next steps
- Coordinate contributors across Finance, Accounting, FP&A, IT, Engineering, and external vendors
- Identify blockers early, recommend practical paths forward, and escalate with context and a proposed decision
- Deliver measurable improvements in reliability, efficiency, data quality, user experience, or control effectiveness
Strengthen automation, controls, and documentation
- Identify repetitive, manual, or error-prone processes that can be improved through configuration, automation, controls, or clearer documentation
- Investigate data mismatches, integration failures, and process breaks using reports, logs, testing, and root-cause analysis
- Build or improve dashboards and operational reporting for service delivery, system health, project progress, and process performance
- Follow change-management, access-management, segregation-of-duties, and audit-readiness practices
- Maintain runbooks, knowledge articles, process documentation, testing evidence, and handoff materials
You’ll be successful in this role if you have
- 5+years of experience in financial systems, ERP administration, finance operations technology, or a related field
- Strong hands-on NetSuite administration and configuration experience, including workflows, approvals, roles and permissions, saved searches, reporting, forms, and troubleshooting
- Experience owning a service queue, ticketing process, or internal systems-support function against defined SLAs
- Experience with Jira or Jira Service Management, including queues, workflows, dashboards, reporting, intake, escalation, or automation
- Demonstrated ability to independently manage projects, coordinate stakeholders, and deliver results with limited day-to-day supervision
- Strong analytical and root-cause problem-solving skills across systems, data, and business processes
- Experience managing external vendor support cases with clear documentation, urgency, and follow-through
- Experience with system testing, release management, change control, production validation, and operational documentation
- Strong written and verbal communication skills, including the ability to explain technical issues and decisions to non-technical stakeholders
- A track record of ownership, sound judgment, proactive risk escalation, and strong internal customer service
- A bachelor’s degree in Information Systems, Finance, Accounting, Computer Science, Business, or a related discipline, or equivalent practical experience
Preferred qualifications
- NetSuite Administrator certification
- Experience with connected finance platforms such as Coupa, Planful, ADP, Salesforce, or banking systems
- Experience translating business needs into requirements, action plans, decisions, and validation plans
- Experience influencing without authority across Finance, Accounting, IT, Engineering, vendors, and distributed teams
- Experience using automation or AI tools to improve finance operations, documentation, reporting, or user support
What success looks like
- Finance Applications requests are visible, actively managed, and resolved against agreed service commitments
- Requesters receive timely communication, clear expectations, and complete resolution documentation
- NetSuite configurations and workflows are reliable, well governed, well documented, and aligned to business needs
- Financial-systems projects move forward with clear ownership, decisions, milestones, and measurable outcomes
- Recurring issues and manual work decrease through root-cause fixes, automation, and process improvements
- Stakeholders trust you to make progress, navigate ambiguity, and escalate risks early
Benefits
- An incredible team of smart and supportive people
- A competitive compensation package, including attractive medical insurance
- Flexible, hybrid work environment
- Amazing perks - think catered lunch every day, Ping Pong, etc.
- Daycare reimbursement
- The chance to create a better healthcare experience for millions of patients!
- Corporate wellness programs with Headspace
- Cellphone and wifi reimbursement
- Competitive parental leave
- Sabbatical leave (over 5 years)
- Annual sponsored health check-ups
- Sponsored counselling and therapy via Betterlyf
- Competitive PTO
- Zocdoc is certified as a Great Place to Work 2022-2026
About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by oursix core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.
Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.