Sr Associate Implementation Manager

What You Can Expect

In this role, you are the primary driver of customer time-to-value, guiding a high-volume book of growth and commercial customers through structured onboarding from kickoff to launch. Each day, you'll lead configuration workshops, facilitate architecture discovery, and connect technical setup to each customer's real sales and marketing workflows. Your work directly shapes how quickly customers see results and how confidently they operate independently after go-live. You'll also serve as a key internal voice, surfacing patterns across implementations to strengthen the playbooks the whole team relies on. Candidates without hands-on CRM implementation experience (Salesforce and/or HubSpot) will not be considered for this role.

About the Team

Our Implementation team sits at the intersection of customer success, technical delivery, and product insight, making sure every new customer reaches value on time and with confidence. We operate with a playbook-driven approach that balances consistency with the flexibility needed to meet each customer's unique GTM environment. Our work directly supports Zoom's growth by turning new customers into informed, self-sufficient users who advocate for the platform.

Responsibilities

• Lead 15 or more concurrent implementations for growth and commercial customers, guiding each through programmatic onboarding frameworks from kickoff through launch
• Conduct architecture discovery sessions to map CRM structures, data sources, and GTM tooling, ensuring configuration aligns precisely with each customer's sales and marketing workflows
• Configure core technical integrations including CRM connectors (Salesforce, HubSpot), data warehouse connections (Snowflake, S3), segments, scoring models, and activation workflows
• Drive customer milestones across kickoff sessions, configuration workshops, and enablement training on both platform mechanics and strategic value
• Guide integration across the broader GTM ecosystem, including sales engagement, marketing automation, enrichment, data warehouses, and conversational intelligence platforms
• Track progress against milestones, manage delivery risk proactively, and escalate technical dependencies to CS Engineering when needed
• Partner with Customer Success to ensure smooth, well-documented handoffs at the close of each implementation
• Identify recurring patterns across your book of business and contribute improvements to shared playbooks, documentation, and delivery systems

What We're Looking For

• 2 to 4 years of experience in SaaS implementation, customer success, onboarding, or a similar customer-facing technical role, or equivalent experience
• Hands-on knowledge of CRM infrastructure including Salesforce and/or HubSpot, covering custom objects, field mapping, reporting dependencies, and lead or contact routing logic
• Familiarity with the B2B GTM ecosystem and how implementation platforms complement sales engagement tools, marketing automation, conversational intelligence, and data warehouses in a modern revenue stack
• Experience working within or alongside B2B sales, marketing, or revenue operations teams, with an understanding of common personas (AE, SDR, RevOps, Marketing Ops) and their data dependencies
• Strong facilitation and communication skills, with the ability to explain complex concepts clearly to both technical and non-technical audiences
• Excellent organization and time management across multiple concurrent customer engagements, with comfort navigating ambiguity and a proactive bias toward moving work forward
• Baseline technical curiosity and active use of AI tools to improve the quality and speed of customer-facing deliverables

Salary Range or On Target Earnings:

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Anticipated Position Close Date:

Ways of Working

Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits

As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.

We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know-we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

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