Location
In office (Malaysia)
Seniority
Middle · 4+ years exp
Employment
Full-Time
First seen by Alion on Nov 2, 2026.
Overview
Company
Impact
Profile match
ZUS Coffee is a Malaysian coffee chain that sells app-ordered coffee and beverages through a large network of outlets, with its head office teams based in the Subang Jaya and Shah Alam area of Selangor. The brand sells through its own app, delivery platforms and marketplaces such as Shopee, TikTok Shop and Lazada, and it runs regional product development for drinks such as frappes and matcha beverages along with an academy for outlet staff. It hires performance and brand marketing executives, graphic designers, security engineering managers and administrative staff, and runs internships in talent acquisition, retail marketing, product development and customer service.
Position Responsibilities
The System Analyst owns technical scoping, system design, and solution ownership across the Enterprise Solutions pillar — spanning POS, ERP, and HRMS. This role is responsible for system design documentation, integration flow mapping, and technical feasibility/scalability assessments across all three systems, working directly with technical teams to translate approved solution direction into actionable, well-documented technical execution. Business stakeholder engagement remains with the Pillar Lead.
Solution Ownership & System Design
- Own technical scoping and solution design across POS, ERP, and HRMS initiatives
- Produce system design documentation and technical specifications for approved initiatives across all three systems
- Assess technical feasibility and scalability of proposed solutions before implementation begins
- Recommend solution approaches and technical trade-offs to the Pillar Lead for direction and sign-off
Integration & Flow Mapping
- Map and document all integration flows in, out, and across POS, ERP, and HRMS — including data flow diagrams and touchpoint documentation
- Analyze existing system architecture and integration points to identify constraints, risks, and design considerations
- Maintain a consistent, up-to-date repository of system flow diagrams and integration maps across the pillar
Execution Enablement
- Translate approved solution direction from the Pillar Lead into actionable technical execution plans for the relevant system team (POS System Admins, ERP Specialists)
- Work directly with technical teams during build/implementation to ensure solutions are executed per design intent
- Flag technical risks, dependencies, or scalability concerns proactively to the Pillar Lead
HRMS Onboarding
- Lead technical scoping and solution design for HRMS as it is integrated into the pillar
- Establish initial system flow documentation and integration mapping for HRMS from the ground up
Requirements
Qualification & Education
- 4–6 years of experience in a System Analyst, Solutions Analyst, or Technical BA role, with demonstrated system design and solution ownership experience
- Hands-on experience with integration flow mapping and data flow documentation across multiple systems
- Familiarity with ERP (e.g., NetSuite), POS platforms, and/or HRMS systems strongly preferred
- Proven experience assessing technical feasibility and scalability of proposed solutions
- Strong technical writing skills — system flows, design specs, architecture documentation
- Ability to work independently with technical teams without requiring business stakeholder facilitation
- Comfortable managing concurrent technical workstreams across three systems with shifting priorities
Skills
Data Flow Diagram, Database Management, Systems Analysis
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