Packaged App Senior Analyst

Job Title: Application Prod Support - L2

Experience Level: Junior / L2 (3-5 years)

Location: Kuala Lumpur

Job Summary:

We are seeking a Data & Finance Support Engineer to provide Level 2 application and production support for banking finance, ETL, data warehouse, and reporting environments. The role will focus on supporting Informatica ETL processes, databases, batch scheduling, data flows, and finance-related applications across a 24x7 support environment.

The successful candidate should have hands-on experience in Unix/Linux, SQL databases, Informatica, Shell scripting, Control-M, and banking finance environments. Knowledge of General Ledger (GL), MAS, GST, regulatory reporting, business intelligence, and data warehouse processes will be highly advantageous.

Responsibilities:

Provide Level 2 application and production support for banking finance, ETL, data warehouse, and reporting applications.

Monitor and troubleshoot batch jobs, ETL workflows, data processing, and production incidents.

Perform incident investigation, root-cause analysis, problem resolution, and service recovery within agreed SLAs.

Support Informatica ETL workflows and troubleshoot data extraction, transformation, and loading issues.

Perform database queries, data validation, reconciliation, and troubleshooting using Oracle, MS SQL, and/or MySQL.

Manage and troubleshoot batch scheduling processes using Control-M.

Develop and maintain Shell scripts for automation, monitoring, and operational support.

Work across Unix/Linux and Windows environments to investigate application and infrastructure-related issues.

Support banking finance processes involving GL, MAS, GST, regulatory reporting, and business intelligence.

Coordinate with development, infrastructure, database, vendor, and business teams to resolve production issues.

Perform impact analysis and support deployment, release, and change-management activities.

Prepare incident reports, technical documentation, operational procedures, and knowledge-base articles.

Participate in 24x7 on-call support and provide timely response to critical production incidents.

Ensure adherence to banking technology, security, operational, and change-management standards.

Requirements:

• 3-5 years of experience in application development or production/application support, preferably within the banking or financial services industry.
• Strong experience in banking finance, ETL, data warehouse, finance applications, or reporting environments.
• Working knowledge of finance processes including General Ledger (GL), MAS, GST, regulatory reporting, and business intelligence. Hands-on experience with Oracle / MS SQL / MySQL databases and strong SQL query skills.
• Hands-on experience with Unix/Linux and Windows platforms.
• Strong experience with Shell scripting.
• Hands-on experience with Informatica ETL.
• Experience with Control-M or similar batch scheduling tools.
• Experience supporting AS400 environments.
• Ability to troubleshoot batch failures, data issues, application incidents, and production problems.
• Strong analytical and problem-solving skills with the ability to perform root-cause analysis.
• Willingness to participate in 24x7 on-call production support.

Good-to-Have Skills:

• Hadoop / Cloudera Big Data
• OneSumX
• Hyperion
• SAP GL
• BASEL
• Teradata
• Hive, Impala, HDFS, YARN, Sqoop, Oozie, HBase
• Kafka
• MapReduce / Spark
• SAS
• OBIEE
• Qlik Sense
• Microsoft Power BI
• Quantexa
• Adobe Campaign
• WebSphere
• HCL Campaign
• Ray
• Technical experience with server configuration and administration

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

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