Lead Support Engineer Jobs

Lead Support Engineer jobs hiring now at vetted startups and product companies on Alion, updated daily. Average salary around $132,943/year. Compare remote, hybrid and on-site positions with relocation and visa sponsorship. Browse and apply today.

AI/ML
Data Science
Backend
Frontend
Mobile
DevOps
Web3
Games
Hardware
Robotics
Security
QA
Executive
Networking
Product
Design
Analytics
Support
Enterprise Apps
Quantum

SolarWinds

solarwinds.com
SolarWinds provides infrastructure monitoring and information technology management software. Its products cover networks, systems, databases and service desks for practitioners. The company sells broadly to mid-market technology teams.
solarwinds.com • HQ: Austin, United States • Managed IT Services • IT Management • Information Technology • Est. 1999
HQ: Austin, United States • Managed IT Services • IT Management • Information Technology • Est. 1999
Open 94 daysVerified live · 2 hours ago 3 months ago

Principal Engineer - SolarWinds Service Desk

$18k – $51k per year (Estimated) • Lead • 15+ years expIn office (Bengaluru, India) • Bachelor's Degree • Contractor • Principal
Python
Ruby
Ruby
Ruby on Rails
Databases
ElasticSearch
MySQL
AI/ML
LLM
DevOps
AWS
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Intercom

intercom.com
Intercom is an AI-first customer service platform designed to help businesses build stronger relationships with their users through automated and human support. The company offers an integrated suite of tools including AI-powered chatbots, live chat, helpdesk software, and proactive messaging systems to streamline customer communication.
intercom.com • London • Chicago • San Francisco • Dublin • Berlin • AI Agents • Artificial Intelligence • Software • Conversational AI • Customer Relationship Management (CRM) • 1001-5000 employees
London • Chicago • San Francisco • Dublin • Berlin • AI Agents • Artificial Intelligence • Software • Conversational AI • Customer Relationship Management (CRM) • 1001-5000 employees
Open 1111 daysVerified live · 1 hour ago 3 years ago

Engineering Manager - AI Helpdesk

$57k – $162k per year (Estimated) • Lead • Remote/Hybrid (Dublin, Ireland) • Staff
AI Agents
Copilot
Apply
Verified live · 1 hour ago 3 years ago

Engineering Manager - AI Helpdesk

$57k – $162k per year (Estimated) • Lead • Remote/Hybrid (Dublin, Ireland) • Staff
AI Agents
Copilot
Apply
Open 1111 daysVerified live · 1 hour ago 3 years ago

Engineering Manager - AI Helpdesk

$57k – $162k per year (Estimated) • Lead • Remote/Hybrid (Dublin, Ireland) • Staff
AI Agents
Copilot
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NICE

nice.com
NICE is a global enterprise software leader that provides cloud and AI-driven solutions to optimize customer service, financial compliance, and public safety. Its flagship cloud platform empowers contact centers worldwide with advanced analytics and automation to deliver seamless, personalized customer experiences. Additionally, the company offers specialized solutions to help organizations prevent financial crime, manage risk, and maintain regulatory compliance.
nice.com • HQ: Ra'anana, Israel • Artificial Intelligence • 1001-5000 employees • Est. 1986
HQ: Ra'anana, Israel • Artificial Intelligence • 1001-5000 employees • Est. 1986
Verified live · 1 hour ago 1 month ago

Principal AI-Driven Enterprise Support Engineer

$75k – $176k per year (Estimated) • Lead • Remote (United States) • Principal
Apply
Verified live · 1 hour ago 3 months ago

Team Lead, Technical Support

$45k – $128k per year (Estimated) • Lead • 7+ years exp • Remote (United Kingdom) • Bachelor's Degree • Staff
SQL
Databases
MS SQL
MySQL
Oracle
DevOps
SLI/SLO/SLA
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Egis Group

egis-group.com
Egis is a French multinational consulting, construction engineering, and mobility services firm operating across infrastructure, buildings, transportation, and energy sectors. The company delivers end-to-end solutions by managing projects throughout their entire lifecycle, from initial architectural design and urban planning to long-term operation and maintenance. With a strong emphasis on smart infrastructure and sustainable development, it helps public and private clients navigate climate challenges and urban expansion globally.
egis-group.com • Manchester • Farnborough • Dublin • Northampton • Newcastle upon Tyne • Transportation & Logistics • Transport Infrastructure • Science & Engineering • Civil & Structural Engineering • 5000+ employees
Manchester • Farnborough • Dublin • Northampton • Newcastle upon Tyne • Transportation & Logistics • Transport Infrastructure • Science & Engineering • Civil & Structural Engineering • 5000+ employees
Verified live · 30 min ago 12 days ago

Technical Support Lead - Brisbane

$37k – $105k per year (Estimated) • Lead • In office (Brisbane, Australia) • Bachelor's Degree • Full-Time • Senior
AI Agents
DevOps
SLI/SLO/SLA
Analytics
Power BI
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Gamutindustries

gamutindustries.com
Our solutions lie at the heart of the world's most successful law firms, accelerating their businesses
gamutindustries.com • New York • London • Software • Professional Services • Legal Services • Est. 2005
New York • London • Software • Professional Services • Legal Services • Est. 2005
Verified live · 6 hours ago 12 days ago

Principal Technical Support Analyst

$48k – $136k per year (Estimated) • Lead • Remote/Hybrid (London, United Kingdom) • Bachelor's Degree • Principal
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Barclays

home.barclays
Barclays is a British multinational universal bank that provides a wide range of services, including retail banking, corporate and investment banking, and wealth management. Headquartered in London with a history spanning centuries, it operates as a major financial institution with a significant presence across the United Kingdom, Europe, the Americas, Africa, and Asia. The bank focuses on delivering comprehensive financial solutions and digital banking products to millions of individual and institutional clients globally.
home.barclays • HQ: London, United Kingdom • Investment Banking • Financial Services • Banking
HQ: London, United Kingdom • Investment Banking • Financial Services • Banking
Verified live · 1 hour ago 13 days ago

Lead Support Engineer

$16k – $45k per year (Estimated) • Lead • In office (Pune, India) • Full-Time • Staff
Java
Python
SQL
Databases
MS SQL
Oracle
DevOps
CI/CD
Configuration Management
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GCash

gcash.com
GCash is a mobile wallet and financial services provider based in Taguig, Philippines, and was launched in 2004. The platform offers a comprehensive suite of digital services including peer-to-peer money transfers, bill payments, mobile airtime top-ups, savings accounts, insurance products, and investment tools. Operated by G-Xchange, a subsidiary of Mynt, the company serves over 94 million users and millions of merchants primarily in the Philippines while expanding its reach to international markets.
gcash.com • HQ: Taguig, Philippines • Insurance • Lending • Banking • FinTech • Financial Services • Payments • 1001-5000 employees • Est. 2004
HQ: Taguig, Philippines • Insurance • Lending • Banking • FinTech • Financial Services • Payments • 1001-5000 employees • Est. 2004
$12k – $34k per year (Estimated) • Lead • In office (Philippines) • Full-Time • Staff
JavaScript
Python
SQL
DevOps
CI/CD
Rest API
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Genetec

genetec.com
Genetec Japan KK represents Genetec solutions in Japan, offering unified physical security software that includes video management, access control, and license plate recognition systems for business and public sector customers. Its main offerings are integrated security platforms that combine surveillance, access management, and analytics to help organizations monitor and protect people, property, and assets.
genetec.com • HQ: Montreal, Canada • Hardware • Security Services • Software • 1001-5000 employees
HQ: Montreal, Canada • Hardware • Security Services • Software • 1001-5000 employees
Verified live · 1 day ago 13 days ago

Technical Support Engineer Team Leader

$50k – $141k per year (Estimated) • Lead • 3+ years expIn office (Sydney, Australia) • Staff
SQL
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Version1

version1.com
Version1 is a UK and Ireland-based digital transformation consultancy specializing in cloud services, enterprise application management, data analytics, and artificial intelligence solutions. Founded in Dublin in 1996, the firm helps public sector organizations and private enterprise clients modernize legacy IT infrastructure and accelerate digital initiatives. As a major partner for leading technology providers like Microsoft, AWS, and Oracle, the company delivers end-to-end technology implementation, software development, and managed services.
version1.com • HQ: Dublin, Ireland • Information Technology • Cloud Computing • IT Consulting
HQ: Dublin, Ireland • Information Technology • Cloud Computing • IT Consulting
$32k – $92k per year (Estimated) • Lead • 10+ years expIn office (Belfast, United Kingdom) • Bachelor's Degree • Full-Time • Senior
Snowflake
DevOps
AWS
Azure
Red Hat
Shift-Left
Windows Server
Cybersecurity
Shift-Left Security
Management
Jira
ServiceNow
Marketing
Zendesk
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The Cigna Group

thecignagroup.com
The Cigna Group is a global health services corporation headquartered in Bloomfield, Connecticut, with historical roots dating back to 1792. The company provides a broad range of health insurance products, pharmacy benefit management through its Evernorth division, and clinical care services to individuals and employers. Operating internationally across more than 30 countries and jurisdictions, the organization serves over 190 million customer relationships through its diverse portfolio of healthcare and wellness brands.
thecignagroup.com • HQ: Bloomfield, United States • Digital Health • Wellness • Pharmaceuticals • Insurance • Financial Services • Health Care • 1001-5000 employees
HQ: Bloomfield, United States • Digital Health • Wellness • Pharmaceuticals • Insurance • Financial Services • Health Care • 1001-5000 employees
Verified live · 2 hours ago 14 days ago

Technical Support Lead Analyst

$17k – $46k per year (Estimated) • Lead • Remote/Hybrid (Bengaluru, India) • Full-Time • Staff
SQL
Databases
Db2
Management
Jira
ServiceNow
Apply
Report
General Dynamics Information Technology (GDIT) is a leading technology integrator providing enterprise IT, artificial intelligence, and cloud solutions primarily to government, defense, and intelligence agencies. The company specializes in modernizing complex digital infrastructure, strengthening cybersecurity frameworks, and managing mission-critical systems for public sector clients. Operating as a business unit of defense giant General Dynamics, it plays a key role in driving digital transformation across national security, healthcare, and civil agency operations.
gdit.com • HQ: Falls Church, United States • Military • Government • Information Technology • 1001-5000 employees
HQ: Falls Church, United States • Military • Government • Information Technology • 1001-5000 employees
Verified live · 1 hour ago 14 days ago

IT Service Desk Technical Lead (Operations)

$81k – $104k per year • Lead • 5+ years expRemote/Hybrid (Bethesda, United States) • Bachelor's Degree • Full-Time • Staff
Incident Management
Management
ServiceNow
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HP Inc.

hp.com
HP Inc. is a American multinational technology company specializing in personal computing, printing systems, and 3D printing solutions. Formed in 2015 following the corporate split of the original Hewlett-Packard Company, it manufactures a broad portfolio of consumer and enterprise products, including laptops, desktop PCs, workstation displays, and commercial printers.
hp.com • HQ: Palo Alto, United States • Consumer Electronics • Printers & Scanners • Laptops • 5000+ employees
HQ: Palo Alto, United States • Consumer Electronics • Printers & Scanners • Laptops • 5000+ employees
Verified live · 1 day ago 14 days ago

Global Service Desk Lead & APJ Contractual Operation Manager

$19k – $52k per year (Estimated) • Lead • In office (Bengaluru, India, Dalian, China) • Relocation • Full-Time • Staff
LLM
DevOps
Incident Management
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FIS

fisglobal.com
FIS is a global financial technology company that provides software, services, and solutions for banks, businesses, and developers. Its offerings cover payments, banking, capital markets, wealth management, risk and compliance, and related financial services. Headquartered in Jacksonville, Florida, FIS serves clients worldwide and helps power billions of financial transactions.
fisglobal.com • HQ: Jacksonville, United States • Payments • Financial Services • FinTech • 1001-5000 employees
HQ: Jacksonville, United States • Payments • Financial Services • FinTech • 1001-5000 employees
Verified live · 3 hours ago 15 days ago

Production Support Analyst Lead

Lead • In office (Tunisia) • Full-Time • Staff
SQL
DevOps
Incident Management
Windows Server
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Salesforce

salesforce.com
Salesforce is a global leader in cloud-based customer relationship management (CRM) software, helping businesses connect with their customers in a whole new way. Its comprehensive Customer 360 platform provides integrated applications for sales, customer service, marketing automation, e-commerce, and analytics.
salesforce.com • HQ: San Francisco, United States • Software • Information Technology • Sales & Marketing • Media & Entertainment • AI Agents • Commerce • Books • Professional Services • Artificial Intelligence • Marketplaces • Marketing Automation • Cloud Computing • Customer Relationship Management (CRM) • 1001-5000 employees
HQ: San Francisco, United States • Software • Information Technology • Sales & Marketing • Media & Entertainment • AI Agents • Commerce • Books • Professional Services • Artificial Intelligence • Marketplaces • Marketing Automation • Cloud Computing • Customer Relationship Management (CRM) • 1001-5000 employees
Verified live · 6 min ago 15 days ago

Principal Technical Support Engineer (Integration)

$28k – $79k per year (Estimated) • Lead • 3+ years expIn office (Tokyo, Japan) • PhD • Full-Time • Principal • English (Optional) • Japanese: C1 (Optional)
Apex
JavaScript
PHP
SQL
C#
Apex
Lightning Web Components
MuleSoft
C#
.NET
AI/ML
AI Agents
Agentforce
Frontend
Web Components
DevOps
Amazon EKS
AWS
Azure
Azure AKS
Kubernetes
Cybersecurity
Tcpdump
Marketing
Salesforce
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PingWind

pingwind.com
PingWind is a Service-Disabled Veteran-Owned Small Business (SDVOSB) IT services, cybersecurity, and supply chain management provider headquartered in Annandale, Virginia. Founded in 2012 by U.S. Army veteran Aaron Moak, the company delivers mission-critical technology solutions to U.S. federal government partners across defense, intelligence, civilian, and health agencies (including the Department of Veterans Affairs, Department of Defense, and Department of Homeland Security).
pingwind.com • Huntsville • Washington • Alexandria • Austin • Chicago • Information Technology • Government • Cybersecurity • Est. 2012
Huntsville • Washington • Alexandria • Austin • Chicago • Information Technology • Government • Cybersecurity • Est. 2012
Top 25% payVerified live · 5 hours ago 18 days ago

Service Desk Lead

$97k – $135k per year • Lead • In office (Huntsville, United States) • Bachelor's Degree • Full-Time • Staff
SLI/SLO/SLA
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Relativity

relativity.com
Relativity is a legal data intelligence company based in Chicago, Illinois, and founded in 2001. The company develops an AI-powered platform, RelativityOne, which helps legal professionals manage and analyze large volumes of complex data for e-discovery, litigation, and internal investigations. It serves a global client base including law firms, government agencies, and corporations, operating through a vast ecosystem of service providers and technology partners.
relativity.com • HQ: Chicago, United States • Incident Response • Cybersecurity • LLM & Generative AI • Data Management • Professional Services • Data & Analytics • Artificial Intelligence • Legal Services • 1001-5000 employees • Est. 2001
HQ: Chicago, United States • Incident Response • Cybersecurity • LLM & Generative AI • Data Management • Professional Services • Data & Analytics • Artificial Intelligence • Legal Services • 1001-5000 employees • Est. 2001
$117k – $175k per year • Lead • In office (United States) • Full-Time • Staff
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ServiceNow

servicenow.com
ServiceNow is a leading cloud-based enterprise platform that connects data, workflows, and artificial intelligence to automate business operations. Originally focused on IT service management, the platform now streamlines processes across human resources, customer service, security, and supply chain management within a single digital ecosystem. Through its built-in low-code tools and AI capabilities, it helps global organizations optimize workforce productivity, eliminate manual tasks, and scale modern enterprise workflows.
servicenow.com • HQ: Santa Clara, United States • Financial Services • Data & Analytics • Artificial Intelligence • Software • Information Technology • Cloud Computing • IT Management • Business Process Automation (BPA) • 1001-5000 employees • Est. 2004
HQ: Santa Clara, United States • Financial Services • Data & Analytics • Artificial Intelligence • Software • Information Technology • Cloud Computing • IT Management • Business Process Automation (BPA) • 1001-5000 employees • Est. 2004
Top 25% payVerified live · 3 hours ago 19 days ago

Principal Engineer, AI Security Governance | Endpoint Security Engineering

$221k – $387k per year • Equity • Lead • 15+ years expIn office (Kirkland, United States) • Full-Time • Senior
LLM
AI Agents
Management
ServiceNow
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DXC Technology

dxc.com
DXC Technology is an American multinational information technology services and consulting company headquartered in Ashburn, Virginia. Formed in 2017 through the merger of Computer Sciences Corporation (CSC) and the Enterprise Services business of Hewlett Packard Enterprise (HPE), it trades publicly on the NYSE under the ticker DXC.
dxc.com • HQ: Ashburn, United States • Information Technology • IT Outsourcing • IT Consulting • 1001-5000 employees • Est. 2017
HQ: Ashburn, United States • Information Technology • IT Outsourcing • IT Consulting • 1001-5000 employees • Est. 2017
Verified live · 1 day ago 20 days ago

Service Desk Team Lead (Mandarin and English Speaker)

Lead • 5+ years expIn office (Kuala Lumpur, Malaysia) • Bachelor's Degree • Full-Time • Staff
ServiceNow
Apply
Open 119 daysVerified live · 1 day ago 3 months ago

L2 Technical Support Leader (Integration & Middleware)

Lead • In office (Riyadh, Saudi Arabia) • Full-Time • Staff
Java
COBOL
Java
Hibernate
Spring Boot
Spring Cloud
COBOL
IBM MQ
Databases
Apache Kafka
DevOps
Dynatrace
Grafana
Kubernetes
OpenShift
Prometheus
Splunk
API Gateway
IoT
MQTT
Apply
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Aidoc

aidoc.com
Established in early 2016, Aidoc is the leading provider of artificial intelligence solutions that support and enhance the impact of radiologist diagnostic power - helping them expedite patient treatment and improve quality of care. The company's ...
aidoc.com • HQ: Tel Aviv, Israel • Medical Imaging • Medical AI • Artificial Intelligence • 201-500 employees
HQ: Tel Aviv, Israel • Medical Imaging • Medical AI • Artificial Intelligence • 201-500 employees
Verified live · 25 min ago 1 month ago

Team Lead - Technical Support Engineer US

$75k – $176k per year (Estimated) • Equity • Lead • 7+ years exp • Remote (United States) • Full-Time • Staff
HIPAA
Apply
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Kaizen Gaming

kaizengaming.com
Kaizen Gaming is a global "GameTech" enterprise headquartered in Athens, Greece, that specializes in online sports betting, casino games, and digital entertainment services. Founded in 2012, the company operates two primary consumer-facing brands: Stoiximan (serving Greece and Cyprus) and Betano (serving international markets across Europe, Latin America, North America, and Africa).
kaizengaming.com • HQ: Athens, Greece • HQ: St. Julian's, Malta • Sports • Sports Betting • iGaming & Gambling • 51-200 employees
HQ: Athens, Greece • HQ: St. Julian's, Malta • Sports • Sports Betting • iGaming & Gambling • 51-200 employees
Verified live · 1 hour ago 1 month ago

Helpdesk Operations Team Lead

Lead • 3+ years expIn office (Athens, Greece) • Bachelor's Degree • Staff
SLI/SLO/SLA
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Lead Support Engineer Jobs
Frequently asked questions
How many Lead Support Engineer jobs are available on Alion?
There are currently 133 active listings from 108 hiring companies on Alion, refreshed daily.
What salary do Lead Support Engineer jobs pay?
The average salary is around $132,943 per year based on the current listings.
Are remote options available for Lead Support Engineer jobs?
Yes, many of these roles offer remote or hybrid work, and you can filter listings by remote, relocation and visa sponsorship.
How do I apply for Lead Support Engineer jobs?
Open any listing on Alion and apply directly with the employer through the provided link - no lengthy sign-up required.