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Overview
AI-powered SaaS-solution for turning customer contacts into business insights. Reduce contact volume, generate cost savings, and improve customer and employee experience.
News
Heli Partanen joins Aiwo AI's Board of Directors
Aiwo AI, the Finland-born customer contact intelligence company, has appointed Heli Partanen to its Board of Directors. Partanen served as Chief Executive...
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Report
Beyond NPS: Why Customer Experience Metrics Often Miss the Real Problem
Net Promoter Score (NPS) has long been one of the most widely used metrics for measuring customer loyalty and satisfaction. A strong...
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Aiwo Reaches 100 Million Analyzed Customer Contacts
Aiwo Reaches milestone of 100 Million Analyzed Customer Contacts.
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AI in Customer Service: Salesforce and Genesys Optimize, Aiwo Eliminates
AI in customer service doesn't have to stop at making your call center run smoother. There's a next step, using AI to continuously learn from every service interaction and feed those insights back into your business, so you stop fighting the same fires.
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Media Group Keskisuomalainen and Aiwo Announce Partnership to Improve Customer Service, Sales, and Customer Experience
The Finnish media group Keskisuomalainen and Aiwo, a company specializing in AI-powered analysis of customer service channels, have entered into a partnership...
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