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Sep 11 Launched Aiwo launches AI agent that turns customer conversations into decisions · aiwo.ai Jun 26, 2025 Partnership Media Group Keskisuomalainen and Aiwo Announce Partnership to Improve Customer Service, Sales, and Customer Experience · aiwo.ai 2018 Founded
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Overview

AI-powered SaaS-solution for turning customer contacts into business insights. Reduce contact volume, generate cost savings, and improve customer and employee experience.

News

Blog 1 month ago
Aiwo launches AI agent that turns customer conversations into decisions - and action
Aiwo's new AI agent gives leadership teams presentation-ready reports and recommended actions in moments, then hands well-understood contacts to trusted automation. All...
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Blog 4 months ago
Heli Partanen joins Aiwo AI's Board of Directors
Aiwo AI, the Finland-born customer contact intelligence company, has appointed Heli Partanen to its Board of Directors. Partanen served as Chief Executive...
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Blog 7 months ago
Beyond NPS: Why Customer Experience Metrics Often Miss the Real Problem
Net Promoter Score (NPS) has long been one of the most widely used metrics for measuring customer loyalty and satisfaction. A strong...
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Blog 9 months ago
Aiwo Reaches 100 Million Analyzed Customer Contacts
Aiwo Reaches milestone of 100 Million Analyzed Customer Contacts.
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Blog 1 year ago
AI in Customer Service: Salesforce and Genesys Optimize, Aiwo Eliminates
AI in customer service doesn't have to stop at making your call center run smoother. There's a next step, using AI to continuously learn from every service interaction and feed those insights back into your business, so you stop fighting the same fires.
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Blog 1 year ago
Media Group Keskisuomalainen and Aiwo Announce Partnership to Improve Customer Service, Sales, and Customer Experience
The Finnish media group Keskisuomalainen and Aiwo, a company specializing in AI-powered analysis of customer service channels, have entered into a partnership...
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Blog 1 year ago
Terveystalo and Aiwo: A collaboration that transforms customer insight into speed and efficiency
Terveystalo and Aiwo: A collaboration that transforms customer insight into speed and efficiency.
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Blog 1 year ago
AI as an enabler of superior customer experience and efficiency in customer service
Finnish companies Lumme Energia and Aiwo have collaborated over the past four years with a shared objective of continually improving customer experience...
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