HCTec

At the service desks that HCTec runs for health care institutions, AI is transforming the healthcare IT service desk from a reactive support function into a strategic source of operational intelligence. For example, now 100% of service calls can now be re

Partners trust HCTec to deliver exceptional managed services and staffing solutions-and the data proves it. But a new independent survey reveals something equally important: HCTec partners aren't asking the company to fix operational issues. They're askin

How AI Is Transforming Service Desks Without Compromising Patient Trust Artificial Intelligence is rapidly reshaping healthcare IT, and nowhere is that transformation more visible than in the service desk. Healthcare organizations are under increasing pre

Why Speed Alone Is No Longer Enough For years, healthcare IT support organizations have measured success using a familiar set of metrics: ticket volume, call handle time, first-call resolution, and queue wait times. These indicators helped leaders ensure

Executive summary: A safety-net hospital in New York partnered with HCTec to support a major digital transformation initiative, including Epic Go-Live and MyChart integration. Facing a tight timeline and critical staffing needs, the hospital leveraged HCT

For years, healthcare IT performance has been measured by Service Level Agreements (SLAs). How fast was the call answered? How quickly was the ticket closed? Did we meet contractual response thresholds? These metrics created accountability and operational

In the latest episode of the CIO Podcast, hosted by Healthcare IT Today and sponsored by HCTec, former health system CIO Todd Richardson joins host John Lynn to discuss a challenge every healthcare leader knows well: how to transform IT from a perceived c

Ambulatory healthcare is evolving faster than ever. Independently owned specialty groups and outpatient clinics are being asked to deliver more access, more efficiency, and a more seamless patient experience, often with lean IT teams, tighter margins, and

To download our case study, click here. Executive summary: This healthcare organization struggled with maintaining quality service levels on their Technical Service Desk. HCTec rebadged 17 of the system's agents and has significantly improved Service Leve

Healthcare organizations are being asked to move faster with technology, often with fewer resources. At the same time, hiring the right people to support that work has become increasingly difficult. Most health systems already have strong internal recruit