HCTec
hctec.com
Actively hiring
Recruiting & Staffing
EHR & Clinical Software
IT Help Desk & Service Desk
IT Staffing & Staff Augmentation
Enterprise Apps Implementation Partners
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News
Technologies
Salaries
Products
People
Growth
Offices
Jobs
Financials
News
New Value in Service Desk Data Collected through AI
At the service desks that HCTec runs for health care institutions, AI is transforming the healthcare IT service desk from a reactive support function into a strategic source of operational intelligence. For example, now 100% of service calls can now be re
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HCTec Achieves Best-in-Class and World-Class NPS Rankings in Independent Customer Survey
Partners trust HCTec to deliver exceptional managed services and staffing solutions-and the data proves it. But a new independent survey reveals something equally important: HCTec partners aren't asking the company to fix operational issues. They're askin
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How AI Is Transforming Service Desks Without Compromising Patient Trust
How AI Is Transforming Service Desks Without Compromising Patient Trust Artificial Intelligence is rapidly reshaping healthcare IT, and nowhere is that transformation more visible than in the service desk. Healthcare organizations are under increasing pre
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The Shift from Volume to Quality in Healthcare IT Support: How AI is Accelerating the Transformation
Why Speed Alone Is No Longer Enough For years, healthcare IT support organizations have measured success using a familiar set of metrics: ticket volume, call handle time, first-call resolution, and queue wait times. These indicators helped leaders ensure
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Epic Go-Live Support Drives Seamless Adoption at New York Safety-Net Hospital
Executive summary: A safety-net hospital in New York partnered with HCTec to support a major digital transformation initiative, including Epic Go-Live and MyChart integration. Facing a tight timeline and critical staffing needs, the hospital leveraged HCT
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Technologies
Security
Active Directory
HIPAA
Other
Windows
ITIL
Microsoft Office
LinkedIn
SLI/SLO/SLA
Service Desk
Stack modernity
61/100
How modern this stack is, based on technology relevance, AI adoption and the share of legacy tools.
In-demand technologies
Windows
3 jobs
Required
Active Directory
3 jobs
Required
ITIL
3 jobs
Required
Microsoft Office
3 jobs
Required
LinkedIn
1 job
Required
Salary medians are calculated from this company's open jobs and compared with the market.
Industry adoption
Microsoft Office
11%
Windows
10%
SLI/SLO/SLA
7%
LinkedIn
6%
Active Directory
5%
ITIL
5%
Share of companies in the same industry that use each technology.
Stack changes
LinkedIn
Sep 2026
Windows
Sep 2026
Service Desk
Sep 2026
Microsoft Office
Sep 2026
ITIL
Sep 2026
Active Directory
Sep 2026
SLI/SLO/SLA
Sep 2026
HIPAA
Sep 2026
Technologies recently added to or removed from this company's stack - a signal of tech migrations and new initiatives.
Amgen
Xerox
JPMorganChase
Genesys
Cyncly
Veeam Software
Growth
Hiring Momentum
89/100
Scaling fast
Open positions
4
3 opened / 1 closed in 30 days
Median time-to-fill
56 days
faster than 28% of the market
ATS activity
Every ~5 hours
Today
Hiring Dynamics
+100%
Hiring Focus
The percentage next to each role is its share of the company's job openings over the last 90 days; the arrow shows the shift versus the previous period.
Support
67% ▲
HR
33% ▼
Actively hiring for Support (+3 in 30 days)
Activity Timeline
New location: Hohenwald
Sep 2026
New location: Winston-Salem
Sep 2026
Added LinkedIn to stack
Sep 2026
Added Windows to stack
Sep 2026
Added Service Desk to stack
Sep 2026
Added Microsoft Office to stack
Sep 2026
Added ITIL to stack
Sep 2026
Added Active Directory to stack
Sep 2026
Offices
Where the company hires and what each office is for
Cities
7
Hiring now
6
Countries
1
Busiest office
Winston-Salem
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Headquarters
Builds here
Office with open vacancies
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Brentwood
United States
HQ
Winston-Salem
United States
Support & operations
4 open roles 2 posted in 90 days
hires for Support, HR
Hohenwald
United States
Support & operations
3 open roles 1 posted in 90 days
hires for Support
Brentwood
United States
Support & operations
2 open roles 1 posted in 90 days
hires for Support
Mesa
United States
1 open roles 1 posted in 90 days
hires for Support
Glendale
United States
1 open roles 1 posted in 90 days
hires for Support
Chandler
United States
1 open roles
hires for Support
Jobs
≈ $45k – $91k per year (Estimated) • Hybrid • Full-Time • 2+ years exp • Associate's Degree • Hohenwald
Windows
Cybersecurity
Active Directory
Management
ITIL
Microsoft Office
Apply
≈ $52k – $110k per year (Estimated) • Hybrid • Full-Time • 2+ years exp • Associate's Degree • Glendale
Windows
Cybersecurity
Active Directory
Management
ITIL
Microsoft Office
Apply
≈ $53k – $112k per year (Estimated) • In office • Full-Time • 2+ years exp • Associate's Degree • Chandler
Windows
Cybersecurity
Active Directory
Management
ITIL
Microsoft Office
Apply