IT Support Analyst II

HCTec • Health Care • Information Technology • On-call duty • Associate's Degree • 5 months ago
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Salary
≈ $53k – $112k per year (Estimated)
Location
In office (Chandler)
Seniority
Middle · 2+ years exp
Employment
Full-Time

Confirmed on the employer's own hiring board on Sep 24, 2026. First seen by Alion on Apr 23, 2026.

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Profile match

HCTec

Contact Us Keywords... About Us HCTec: The HIT Partner Health Systems Count On HCTec partners with health systems and ambulatory clinics across the country to deliver dependable managed services, expert professional services, and specialized IT staffing.
hctec.com • HQ: Brentwood, United States • Professional Services • Information Technology • Health Care • Est. 2010

Job Summary:

The IT Support Analyst will be responsible for providing technical support and assistance to our employees and clients, ensuring that our systems and software are up and running smoothly. The ideal candidate will have a strong technical background, excellent problem-solving abilities, excellent communication abilities, and the ability to communicate technical information to non-technical users.

To perform this job, an individual must perform each essential function satisfactorily with or without reasonable accommodation.

Key Responsibilities:

  • Provide remote and on-site technical support and assistance to end-users for hardware, software, and network-related issues.
  • Answer and respond to and resolve help desk requests in a timely manner.
  • Analyze and troubleshoot complex technical problems and provide effective solutions.
  • Install, configure, and troubleshoot computer hardware and software, printers, and other peripherals.
  • Perform routine maintenance on computer systems, such as backups and software updates.
  • Manage user accounts and permissions across various systems and applications.
  • Participate in the development and implementation of IT policies and procedures.
  • Document and maintain a knowledge base of common issues and solutions.
  • Assist with the testing and implementation of new software and hardware.
  • 24/7 On-Call IT Support rotation.
  • Travel to client locations in the local area.

Qualifications:

  • 2+ years of experience in IT support or related role.
  • Strong technical skills in Windows and/or Mac operating systems, Microsoft Office, Active Directory, and network technologies.
  • Experience with server administration and virtualization technologies.
  • Excellent written and verbal communication skills.
  • Ability to work independently and in a team environment.
  • Strong problem-solving and analytical skills.
  • Relevant certifications such as A+, Network+, ITIL, MCSA, CCNA, or ITIL are a plus.
  • Bachelor's or Associate degree in Computer Science, Information Technology, or related field a plus.
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