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Overview
Konecta is a Madrid customer experience company founded in 1999 and one of the largest in the Spanish-speaking world. It runs contact centres, business process outsourcing and digital customer service platforms with its own automation technology. After merging with Comdata the group employs more than one hundred thousand people worldwide.
News
Three essentials for live agentic AI operations at scale
The promise of AI's "agentic shift" is real. What started as a tool to assist human agents has evolved into...
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Report
Building a digital employee experience for long-term ROI
Across industries, a familiar pattern is emerging: organizations are fundamentally restructuring, reducing headcount, and accelerating AI adoption in a relentless...
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Report
From early pilot to lasting value: 6 critical success factors for AI transformation
AI is rapidly reshaping all sectors. Long-term opportunity from AI is is massive, with Gartner projecting that 40% of enterprise...
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Report
Konecta doubles down on Egypt as global AI and Digital Innovation Hub
Konecta reaffirms its strategic commitment to Egypt with its first global AI Center of Excellence in New Cairo, scaling to 800 AI professionals by 2026.
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