Touch Support

Most people searching for alternatives to SupportNinja are not unhappy with SupportNinja. They are trying to work out whether a managed outsourcing partner is the right shape for what they are about to hand over, and they want to see what the other shapes

Case Study Energy Procurement / Healthcare Prospect Resources Beat the Fixed-Price Alternative by 11.42% and Turned Weeks of Reporting Into an Instant One Client Prospect Resources Industry Energy Procurement / Healthcare Facilities Focus Layered Hedging

Case Study Healthcare / Finance Operations A Healthcare Accounting Operation Took GL Reclassification Capture from Roughly 15% to 100% Built for A healthcare accounting operation running tens of thousands of invoices a month Industry Healthcare / Outsourc

Search for outsourcing companies for healthcare and SaaS and you get handed two different lists. One is medical billing and claims shops that have never supported a software product. The other is tech support vendors that have never touched protected heal

Case Study Healthcare / Finance Operations A 20+ Facility Cash Operation Traded Every Morning's Manual Data Entry for a Live Daily Cash Position Built for A 20+ facility long-term care cash operation Industry Healthcare / Long-Term Care Finance Focus Trea

Case Study Healthcare / Finance Operations A 23-Facility Accounting Team Turned Hours of Monthly Payroll Investigation into Minutes per Facility Built for A 23-facility outsourced accounting operation Industry Healthcare / Outsourced Accounting Focus Payr

Case Study - Healthcare / Finance Operations A 100+ Facility Accounting Operation Cut GL Review Time 75%+ and Eliminated Manual Error Hunting at Month-End Built for A 100+ facility outsourced accounting operation Industry Healthcare / Outsourced Accountin

Case Study - Healthcare / Compliance Operations A Nursing Home Payroll Company Moved from Quarterly Reporting to Real-Time Star Rating Intelligence Client ProPayHR Industry Healthcare / Long-Term Care / Payroll Services Focus CMS Compliance Star Rating Op

Case Study - Healthcare / Revenue Capture A Remote Monitoring Company Stopped Losing $200K a Month by Replacing Five Spreadsheets With One Audit-Ready Billing System Client HeartMed Industry Remote Patient Monitoring Focus Revenue Capture CPT Billing HIPA

Most SaaS companies don't have a support problem. They have a capacity problem. Tickets pile up faster than you can hire. Engineers get pulled into L1 issues that have no business landing on their desk. CSAT scores plateau. And somewhere in the middle of