Auditor

Position

Video KYC Auditor

Purpose of the Role

To review, audit, and validate Video KYC (Know Your Customer) processes conducted by agents/executives, ensuring compliance with regulatory requirements, internal policies, quality standards, and risk management guidelines.

Key Responsibilities

• Audit Video KYC interactions and customer onboarding records.
• Verify customer identity, documents, and authentication procedures as per regulatory guidelines.
• Identify errors, process deviations, fraudulent activities, and compliance gaps.
• Review video recordings for quality, documentation accuracy, and adherence to standard operating procedures (SOPs).
• Prepare audit reports and maintain records of observations and findings.
• Provide feedback to Video KYC agents and operations teams for process improvement.
• Escalate high-risk cases, suspicious transactions, and policy violations to relevant stakeholders.
• Track audit trends, quality metrics, and compliance scores.
• Support internal and external audits by providing required documentation and reports.
• Recommend process enhancements to improve customer experience while maintaining compliance.

Required Skills

• Strong understanding of KYC, AML, and customer due diligence processes.
• Knowledge of Video KYC guidelines and banking/financial regulations.
• Attention to detail and analytical skills.
• Ability to identify fraud indicators and compliance risks.
• Good communication and reporting skills.
• Proficiency in MS Excel, MIS reporting, and audit documentation.
• Strong decision-making and problem-solving abilities.