Technical Operations Manager - IT Infrastructure
First seen by Alion on Sep 11, 2026.
Job Summary :
The TechOps Team Lead will play a pivotal role in managing and guiding the technical operations team in India.
This role requires deep knowledge of infrastructure management and best practices.
The ideal candidate will be a technical leader capable of managing a team to ensure our technology infrastructure's reliability, availability, and performance.
Key Responsibilities :
1. Team Leadership and Management :
- Lead and mentor a team of DevOps, SecOps, Linux Engineers, DBA's, network engineers, and other technical staff.
- Develop team goals and objectives in alignment with IT strategies the IT management team sets out.
- Conduct performance reviews, identify training needs, and foster professional development.
2. Infrastructure Management :
- Oversee the design, deployment, and maintenance of the company's IT infrastructure, including servers, networks, and cloud services.
- Ensure high availability and acceptable levels of performance of mission-critical resources.
3. Incident and Problem Management :
- Lead the response to critical incidents, acting as a technical lead during service disruptions.
- Ensure root cause analyses are conducted and that the results are used to prevent future incidents.
4. Strategic Planning and Optimization :
- Contribute to the strategy and planning of infrastructure improvements and investments.
- Optimise existing infrastructure for cost, performance, and security.
5. Security and Compliance :
- Ensure infrastructure is compliant with relevant industry standards and regulations.
- Collaborate with security teams to ensure the organisation's infrastructure is secure and risks are mitigated.
6. Documentation and Knowledge Sharing :
- Ensure the creation and maintenance of system documentation.
- Promote a culture of knowledge sharing and documentation within the team.
Required Qualifications :
- Bachelor's degree in computer science, Information Technology, Engineering, or a related field, or equivalent experience.
- 10+ years of professional experience in IT operations or infrastructure roles, with at least 3 years in a leadership or managerial capacity.
- Deep technical knowledge of server hardware, operating systems (Linux/Windows), networking, and cloud services (AWS, Azure, GCP, etc.).
- Strong analytical, problem-solving, and decision-making skills.
- Proven ability to manage and lead a diverse team, including remote members.
- Excellent written and verbal communication skills, including the ability to explain technical concepts to non-technical stakeholders.
- Ability to work on-call as needed and respond to emergencies promptly.
- Experience with high transactional e-commerce platforms.
Preferred Qualifications :
- Relevant certifications (e.g., ITIL, PMP, AWS Certified Solutions Architect, Cisco CCNA/CCNP).
- Experience with infrastructure-as-code tools (e.g., Terraform, Ansible).
- Experience in a highly regulated industry (e.g., finance, healthcare) is a plus.
Benefits :
- Competitive salary and performance-based bonuses.
- Ongoing professional development opportunities and certification support.
- Flexible work hours and remote work options.
- Vibrant company culture
Skills
IT Operations, IT Infrastructure, eCommerce, Incident Management, Problem Management, IT Compliance, Cloud Services, Cloud