Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Program Project Management

Good to have skills : NA

Minimum 12 year(s) of experience is required

Educational Qualification : 15 years full time education

Role Summary:

The Project Manager is responsible for end-to-end planning, execution, and delivery of IT projects for global clients. The role involves managing scope, timelines, cost, quality, and stakeholder expectations while leading cross-functional teams to deliver business value through technology solutions. Supply chain project execution experience is mandatory along with BlueYonder experience.

Roles & Responsibilities:

1. Project Planning & Execution

- Define project scope, objectives, milestones, and success criteria in alignment with client goals.

- Create and maintain detailed project plans, schedules, and resource allocations.

- Ensure timely delivery of project outputs by managing execution across development, testing, and deployment phases.

2. Stakeholder Management

- Act as the primary point of contact for clients, internal stakeholders, and vendors.

- Facilitate regular status updates, steering committee meetings, and escalation management.

- Manage stakeholder expectations through proactive communication and transparency.

3. Team Leadership

- Lead cross-functional project teams across geographies (onshore/offshore).

- Assign tasks, monitor progress, and resolve delivery blockers.

- Drive team motivation, collaboration, and accountability.

4. Risk, Quality & Compliance

- Identify, track, and mitigate project risks and issues.

- Ensure adherence to delivery methodologies (Agile, Waterfall, Hybrid) and quality assurance practices.

- Comply with Accenture's delivery, security, and audit standards.

5. Budget & Financial Management

- Manage project budgets, forecasts, and billing schedules.

- Ensure alignment to contractual obligations and deliverables.

- Track financial performance and report variances with mitigation actions.

Professional & Technical Skills:

- Strong project management and organizational skills

- Proven ability to manage multiple workstreams simultaneously

- Excellent communication, negotiation, and interpersonal skills

- Experience in Agile/Scrum, PMP, or PRINCE2 methodologies

- Proficient in tools like MS Project, JIRA, Confluence, ServiceNow, or Clarity

Additional Information:

- Bachelor s degree in Computer Science, Engineering, or related field

- Experience delivering projects in Retail, Manufacturing, Supply Chain, or Cloud environments

- Exposure to global delivery models and stakeholder management across time zones15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, militaryveteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicablelaw. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.