Senior Technical Support Specialist

Job Summary

Subject matter expert in SAP basis administration

• 10+ years experience in the Information Technology Field
• 3+ years of relational database design, maintenance, performance tuning, upgrading and administering
• 2+ years of SAP HANA database maintenance, performance tuning, upgrading and administering
• 5+ years supporting SAP systems in Windows environments
• 5+ years SAP Basis core support including transport management, patching, enhancement packages and version upgrades.
• Experience implementing and migrating large scale SAP enterprise wide applications and databases to new platforms and versions
• Ability in project planning and execution
• Nice to have -
• Experience with Active Directory including GPOs

Key Responsibilities

• Install, manage, monitor, tune & troubleshoot SAP systems and databases in accordance with defined SLAs
• Manage & monitor operating systems on all SAP Systems
• Provide SAP basis support to other SAP Teams
• Work with IT Operations team members to design and implement controls for new technologies, systems & their supporting infrastructure to ensure systems are available and recoverable in accordance with our service level agreements
• Availability to work selected weekends to perform off-hours maintenance to ensure our systems are available and secure
• Availability to participate in a rotating on-call program for after-hours emergency support

Provide guidance to other SAP Basis/Auths Team members including external contractors

Skill Requirements

SAP NW 7.4+, SAP HANA 2.0+, MS SQL Server 2016+, MS Windows Server 2019+, SUSE Linux 12+; MS Active Directory; MS DNS & DHCP; Network (IP, Subnet, WLAN, VPN,

Other Requirements

Nice to have

Bachelor's Degree in Computer ScienceEngineering or Equivalent

SAP Certification