Process Expert: Supply Chain Planning

Are you passionate about improving processes, working with systems, and finding smarter ways of working? Do you enjoy solving problems, bringing structure to complex challenges, and turning ideas into practical improvements? Join Action as a Process Expert Supply Chain Planning and help us continuously improve the way our supply chain operates.

• Zwaagdijk-Oost, Perenmarkt 15
• Fulltime (38 hours per week)
• Hybrid working policy and flexible working hours (minimum 3 days in office) in consultation with your team

As a Process Expert within our Replenishment team, you’ll play a key role in keeping our Supply Chain Planning processes and systems running smoothly while identifying opportunities to make them better. You’ll work at the intersection of the business and IT, connecting operational needs with system solutions to drive efficiency and improve data quality. With a broad range of topics to explore, you’ll have the opportunity to develop your expertise in areas such as ordering, forecasting, allocation, data management, and data quality. You’ll also have the autonomy to organize your work, take ownership of improvements, and see the impact of your ideas in practice. If you’re analytical, solution-oriented, and motivated by making processes work better, this could be the role for you!

This is your daily action

• Optimize & Improve: Analyze Supply Chain Planning processes and systems to identify bottlenecks, resolve inefficiencies, and implement practical, scalable improvements across replenishment, forecasting, allocation, and ordering.
• Bridge Business & IT: Act as the link between Supply Chain Planning and IT, translating business needs into system requirements and collaborating with IT teams and external consultants on solutions.
• Problem & Incident Management: Serve as a first point of contact for process- and system-related questions and issues, ensuring timely resolution and minimal disruption to daily operations.
• Process & System Optimization: Identify opportunities to simplify and automate processes, improve system functionality, and strengthen master data and data quality.
• Project Implementation & Support: Contribute to major supply chain initiatives, including new warehouse and HUB implementations and various project to improve the processes across the supply chain.
• Stakeholder Management: Coordinate with relevant stakeholders across Supply Chain Planning, IT, and other departments to align on requirements, track progress, and communicate updates.
• Testing & Quality Assurance: Support the testing and validation of system changes and process improvements to ensure solutions meet business requirements and function effectively in daily operations.
• Documentation & Standardization: Document process flows, system requirements, and ways of working to promote consistency, simplicity, and scalability across Supply Chain Planning.

This is your team

The Process Improvement team is part of the Process Development and Support department in the supply chain and consists of Process Managers and Process Experts, each with their own expertise. We have Process Experts for Inbound, Supply Chain Planning, Warehouse, Outbound, and Transport. As a team, you ensure that Action's supply chain runs as smoothly as possible, so that hundreds of thousands of products reach our 3000+ stores every day. Being able to optimize the process is what keeps us motivated and enthusiastic!

This is you

You are analytical, curious, and solution-oriented. You enjoy working with systems, understanding how processes work, and identifying opportunities to make them more efficient. You bring structure to complex challenges, quickly grasp new systems and processes, and thrive in a dynamic, fast-paced, and international environment.

In addition:

• You have a Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, or a related field.
• You have 2-5 years of relevant work experience within Supply Chain.
• You have a strong affinity for process improvement and enjoy identifying opportunities to simplify and optimize ways of working.
• You are comfortable working with systems and data, with the ability to quickly understand new tools, processes, and business requirements.
• You bring a structured and analytical approach to problem-solving, with a focus on finding practical and sustainable solutions.
• You communicate fluently in English, both written and verbally, and can collaborate effectively with different stakeholders.

What we offer

From our international headquarters in the Netherlands, you have an impact on what happens in our stores across Europe. We have great growth ambitions — for Action, and for you. Because our growth means you can always take new steps: a different position, an interesting innovation project, new skills — you can continue to develop as a professional. And all this in a culture where our shared values are truly lived: customer focus, teamwork, simplicity, discipline, cost-consciousness and respect.

Did you know that you can also count on us for:

• 24 vacation days with the option to purchase 5 additional days (based on 38 hours)
• 15% staff discount in Action stores
• Shuttle bus to and from Hoorn station & International HQ
• Mobility allowance and a pension scheme (Zwaagdijk-Oost is easily accessible, only 30 minutes from Amsterdam - without traffic!)

Integrity matters to us, so a pre-employment screening may be part of this process.