Product Manager (Salesforce CRM) - A26164

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realize their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

This is a 12 months fixed term contract.

What will you do?

To own the product roadmap, prioritization, value delivery, and direction for Salesforce CRM deployment, ensuring the platform evolves in line with business needs, user outcomes, service operations, and future capability planning. This role manages how to configures, adopts, and continuously improves its use of Salesforce CRM.

• Define, manage, and evolve the product roadmap for the Salesforce CRM deployment across enhancements, operational improvements, and future capabilities, balancing short-term operational needs with long-term platform strategy.
• Translate business needs and user feedback into problem statements, product objectives, and roadmap initiatives aligned with business value, feasibility, and platform constraints.
• Prioritize and sequence the product backlog across service operations, customer service workflows, user experience improvements, and platform capabilities.
• Work with business owners, delivery teams, architects, and operations leads to shape and sequence priorities, driving stakeholder alignment on trade-offs and release focus.
• Manage the end-to-end product lifecycle from discovery and planning through delivery, release, and continuous improvement, ensuring product decisions remain aligned with business value, feasibility, and supportability.
• Support planning for phased enhancements and future platform evolution.
• Work across multiple Salesforce Products such as Service Cloud, Marketing Cloud, Data Cloud etc.

Requirements

• Experience in product management, digital platform ownership, or service delivery.
• Strong prioritization and stakeholder management skills.
• Experience with enterprise systems, service operations, or CRM platforms.
• Ability to connect change demand to business outcomes and roadmap decisions.
• Hands-on experience with Jira and Confluence for requirements tracking and documentation.
• Salesforce Certification(s)

Preferred

• Experience deploying or administering Salesforce CRM or Service Cloud.
• Experience in public sector or customer/citizen service platforms.
• Familiarity with roadmap planning and value-based prioritization.

Benefits

What do we offer in return?

• Fun working environment
• Employee Wellness Program
• To work in Singapore Government Agencies projects
• We provide structured development framework and growth opportunities. (We are a “SHRI 2025 Gold winner” in “Learning & Development; Coaching & Mentoring”)

Why you'll love working with us?

If you are looking for opportunities to collaborate with leading industry experts and be surrounded by highly motivated and talented peers, we welcome you to join us. We provide all employees with equal opportunities to grow and develop with us. We believe your success is our success.

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.