Technical Support Engineer

Who We Are
Adaptiq is a technology hub specializing in building, scaling, and supporting R&D teams for high-end, fast-growing product companies across a wide range of industries.
About the Product
Our client is an international software company developing B2B solutions that support everyday business operations.
Its applications run across diverse IT environments, making stability, performance, and effective technical support essential to the customer experience.
About the Role
We are looking for a Technical Support Engineer who enjoys solving complex technical problems and understanding how software works behind the scenes.
You will investigate application issues, analyze technical information, and help customers resolve problems affecting their software environments. The role combines hands-on troubleshooting, customer communication, and collaboration with engineering and other technical teams.
This position is ideal for someone who works confidently and independently, takes ownership of technical challenges, and enjoys identifying the root causes of problems rather than simply addressing their symptoms.
Key Responsibilities
Provide technical support to customers by investigating application errors, unexpected behavior, and performance issues.
Troubleshoot problems using SQL queries, application logs, and operating system diagnostics.
Analyze available information, reproduce issues where possible, and identify potential root causes.
Manage support cases independently, from initial investigation through resolution.
Communicate with customers to understand reported issues, request additional technical information, and provide progress updates.
Collaborate with engineering and other technical specialists on complex issues requiring deeper investigation.
Prioritize incoming requests based on impact and urgency.
Document technical findings, troubleshooting steps, and solutions for future reference.
Requirements
At least 2 years of experience in Technical Support, Application Support, or a similar role involving hands-on software troubleshooting.
Practical SQL skills, including writing queries, retrieving and analyzing data, and investigating application-related issues using relational databases.
Working knowledge of both Windows and Linux, including basic administration, command-line operations, and troubleshooting.
Experience analyzing application and system logs to identify errors and investigate technical problems.
Strong analytical skills and a structured approach to diagnosing issues, testing possible explanations, and identifying root causes.
General understanding of how applications interact with databases and their operating environments.
Experience managing multiple support requests, prioritizing tasks, and documenting investigation results.
Strong communication skills, with the ability to explain technical findings clearly to customers and colleagues.
Fluent written and spoken English.
Nice to Have
Experience with technical support ticketing or issue-tracking systems.
Familiarity with relational database administration.
Basic knowledge of cloud infrastructure or locally hosted application environments.
Understanding of container-based application deployment.
Experience with diagnostic or monitoring tools.
Knowledge of additional European languages.
Why Join Us?
20 days of annual vacation, plus official national holidays in your country of residence.
Full accounting and legal support in all countries where we operate.
Fully remote work model.
Powerful workstation provided.
Access to co-working spaces when needed.