Customer Support Representative

Got a knack for solving problems and making people feel heard? We're looking for a Customer Support Representative who can turn customer questions into smooth, positive experiences.

If you're quick on your feet, great with communication, and thrive in a fast-paced environment, this could be your next move.

Location: Buenos Aires - On Site

Your Mission: Day to Day Responsibilities

• Manage a high-volume inbox across chat, email, and tickets, keeping responses within SLA timeframes.

• Prioritise urgent enquiries, including VIP, payment, and account access issues.

• Own customer tickets from start to finish, ensuring nothing gets left unresolved.

• Deliver clear, empathetic, and timely support while managing customer expectations.

• Investigate issues, follow up proactively, and handle complaints with a solution-focused approach.

• Collaborate with Payments, Finance, KYC, Compliance, Tech Support, Engineering, and other internal teams to resolve complex issues.

• Identify recurring problems, payment delays, and workflow inefficiencies.

• Keep customer records, tags, internal notes, and escalations accurate and organised.

• Contribute to internal documentation, response macros, and Help Centre content.

• Share customer feedback and insights to help improve the overall experience.

Your Toolbox: Skills to be Successful

• Previous experience in a BPO, call center, or customer support environment.

• Familiarity with CRM platforms and customer support tools.

• Experience handling customer inquiries across multiple channels (email, chat, and phone).

• Strong attention to detail and accurate data entry skills.

• Experience working with international customers, particularly US-based clients.

• A track record of meeting customer satisfaction and performance targets.

• Familiarity with crypto, online betting, or online casino environments.

• Knowledge of collaboration tools such as Slack and G Suite.

Why Adaptive Teams?

At Adaptive Teams, we don’t just fill positions - we create pathways to success. Whether you’re a seasoned pro or just starting out, we’re here to help you grow, innovate, and make an impact. If you’re looking for exciting opportunities and, a team that’s as passionate as you are, this is the place to be.

What to Expect from Our Application Process?

Once you apply, you’ll receive an email guiding you through the next steps, including an assessment tailored to the role.

After that, we’ll ask you a few brief questions about your experiences and work style-this is your opportunity to showcase what makes you unique and how you approach challenges. Be sure to check your inbox (and your spam folder, just in case) for further instructions.

We understand your time is valuable, so we strive to keep the assessments under 45 minutes whenever possible, though some roles may require a slightly longer time investment.

Once selected, you’ll have the chance to schedule an interview with our team. We aim to make the process as smooth and transparent as possible, so you’ll always know where you stand.