Senior Operations Performance Coordinator

Overview:

• Full-time, Continuing position

• Salary Level HEW 7 + 17% Superannuation

• Based at the Melbourne CBD campus, but may be required to work and/or be based at other campuses of the University

About the role

The Senior Operations Performance Coordinator is responsible for providing high-quality analytical, reporting and insights support to Global Sales & Conversion team and wider Future Students stakeholders. The role contributes to the maintenance and continuous improvement of reporting standards and delivers data-driven analysis and recommendations to support strategic and operational decision-making across a range of priority audiences.

The position provides responsive operational reporting to support operations within the Global Student Recruitment team, including the delivery of critical statistics within required timeframes. The role is responsible for engaging with key stakeholders to gather business requirements, identifying recurring reporting needs and trends, and translating these into improved and sustainable reporting solutions.

The Data Analyst contributes to the enhancement of data governance, quality assurance and documentation practices, and supports the development of staff capability in accessing and interpreting data to enable self-service reporting where appropriate. The role also undertakes more complex analytical work, including end-to-end attribution and return on investment reporting, using data drawn from multiple source systems such as advertising platforms, customer relationship management systems, and multi-channel communications platforms.

In addition, the position is responsible for supporting the definition, monitoring and consistent application of key performance measures across multiple teams, ensuring alignment with organisational priorities and reporting requirements.

To be successful in this position, you will have:

• A high-performing proactive team member who is adaptable to a fast-paced and ever-changing environment

• Experience coding in Python, SQL, R, Matlab, Scala or similar

• Experience in developing visualisations using tools such as PowerBI, Tableau, Google Looker Studio or similar

• Proven ability to develop deep relationships with key digital and business stakeholders while connecting and working across large number of teams and departments at the university

• Well-developed interpersonal skills and negotiation skills within complex organisational environment

Highly desirable:

• Experience working with databases such as Snowflake, Databricks, SQL Server, Oracle or similar

• Experience in utilising dbt frameworks or similar

• Experience in implementing and utilising Martech platforms

Please Note: Appointment to this position is subject to passing a Working with Children and National Police Check.

About the Portfolio

The Engagement function’s vision is to bring RMIT’s 2025 strategy to life by putting the student and all of RMIT’s audiences at the heart of everything that we do. The function is responsible for Global Marketing and our Brand, Digital and CX, Student Recruitment and Admissions, Market Intelligence and Propositions (product and pricing strategy), Alumni and Engagement. The 300+ Engagement team who are based across Australia, Vietnam, India and several other hubs, strive to deliver amazing experiences for all our audiences through contemporary ways of working.

To Apply

Please submit your CV and covering letter addressing your suitability for this position by clicking on the ‘Apply ’ link at the top of this page.

For further information about this position, please see the Position Description hyperlinked below.

For any queries relating to the position, please contact Sohan Pujar, Prospective Student Performance Manager via [email protected].

For any recruitment queries, please contact Mykayla in Talent Acquisition via [email protected]

Position Description - Senior Operations Performance Coordinator

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Applications Close:

RMIT is an equal opportunity employer committed to being a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community, and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.

In line with RMIT University’s commitment to a safe, respectful and inclusive environment, from 1 January 2026, the University will also consider gender-based violence (GBV) risk factors as part of our recruitment processes. All applicants will be required to complete a gender-based violence declaration in accordance with the National Higher Education Code to Prevent and Respond to Gender-based Violence. Preferred candidates will also be required to undertake relevant pre-employment background checks, including Working With Children Checks. Information provided will be treated confidentially and considered only for its relevance to the role and RMIT’s safety obligations.

At RMIT, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply to RMIT (including alternate formats of application forms). To discuss adjustment requirements, please contact Dani, via [email protected] or visit our Careers page for more contact information - https://www.rmit.edu.au/careers.

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