Sales Executive

Company Overview

Advanced CAE specializes in designing, manufacturing, and servicing process analyser systems for Oil & Gas, Petrochemical, and Chemical industries. With over 30 years of experience, they deliver reliable, custom turnkey measurement solutions tailored to client needs.

Job Summary

We are looking for a proactive and detail-oriented Sales Executive – Service & Spare Parts to manage sales activities for analyzer system spare parts and after-sales services. This role focuses on indoor sales and order coordination from inquiry to delivery.

Responsibilities

• Respond promptly to customer inquiries for analyzer system spare parts, replacement components, consumables, and service activities to meet customer needs accurately
• Analyze customer requirements including specifications, part numbers, quantities, and delivery timelines to recommend appropriate products or service solutions
• Build and maintain strong customer relationships to identify opportunities for repeat orders and additional sales growth
• Follow up on quotations to convert potential sales into confirmed orders efficiently
• Prepare accurate commercial quotations within deadlines by obtaining pricing and lead-time details from suppliers and internal teams
• Verify technical and commercial requirements before issuing quotations to ensure compliance and accuracy
• Calculate selling prices, margins, freight, duties, and other costs to support profitable sales
• Track and update quotation pipeline to maintain visibility of sales opportunities
• Manage the sales order process from purchase order receipt through to final delivery and shipment, ensuring order accuracy and timely fulfillment
• Review customer purchase orders against quotations and resolve discrepancies through clear communication
• Coordinate procurement, production, documentation, and delivery activities with suppliers and manufacturers to meet customer expectations
• Monitor order status, lead times, and delivery schedules to proactively address potential delays
• Collaborate internally with sales, engineering, purchasing, logistics, and finance teams to ensure smooth order processing
• Arrange packing, shipping, and delivery logistics with customers and logistics teams to ensure timely delivery of goods.
• Prepare and coordinate shipping and commercial documents required for delivery and customs clearance
• Track shipment status until goods are received by customers and resolve delivery issues such as delays, shortages, or documentation problems
• Support customers with service needs by identifying spare parts, recommending replacements, and preparing service quotations
• Coordinate service engineers for site visits, troubleshooting, calibration, maintenance, or repairs to ensure customer satisfaction
• Follow up on completed service jobs to identify further spare parts or service sales opportunities
• Maintain comprehensive records of quotations, orders, and service history for accurate sales administration
• Use the company’s Office Automation system to keep accurate records of quotations, orders, deliveries, and outstanding payments
• Prepare regular sales pipeline and order status reports to monitor sales performance
• Track sales targets, margins, order conversion rates, and outstanding quotations to support business objectives
• Communicate effectively with customers and overseas suppliers to facilitate smooth transactions and relationship management

Required competencies and certifications

• Diploma in Engineering, Business, Sales, or a related field
• 1–3 years of experience in inside sales, sales coordination, sales administration, customer service, or spare-parts sales
• Proficient in Microsoft Office applications (Excel, Word, PowerPoint)

Preferred competencies and qualifications

• Experience in industrial equipment, instrumentation, analyzers, oil & gas, petrochemical, chemical, or power industries
• Understanding of commercial sales processes including RFQ, quotation, purchase order, procurement, delivery, invoicing, and shipment
• Strong communication and customer-handling skills
• Ability to manage multiple orders with strong attention to detail
• Negotiation, follow-up, and coordination skills
• Ability to work independently and collaboratively in a team environment
• Proficiency in both English and Chinese (spoken and written) to support communication with diverse customers and business partners

Skills

Product Costing and Pricing, Quotation Management, Sales Negotiations, Implementation of Compliance Requirements, spare parts purchase, Compute sales prices, Building Customer Relationships, Freight Handling, managerial duties, Sales Administration, Margin Analysis, delivery milestones, Services Solutions, Product specifications, Customer Requirements Analysis, Increased Profitability