Enterprise Account Manager, Platforms

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Why you should join the Adyen Account Management team

At Adyen, the Account Management team is critical to the growth and success of our business, as well as expanding the Adyen brand across the globe. Being part of our Account Management team, you’ll manage relationships with innovative international merchants, covering multiple industries and channels. You’ll have the opportunity to work on cross-functional initiatives and projects in a fast-paced, highly entrepreneurial environment with high autonomy. You’ll become an expert in the global payments landscape and level up your skills through our AM Academy. 

We are looking for a proactive and adaptable Account Manager to join our team in Toronto. The ideal candidate is a strategic thinker with a hands-on mentality; someone who is eager to help the world’s biggest brands grow while changing an industry. You are excited to work with a global, multicultural team in a collaborative manner and help your team succeed. Your focus will be on delivering an outstanding customer experience, finding new opportunities, and driving mutual success for Adyen and our customers. 

Enterprise Account Manager, Platforms

Adyen’s value goes beyond E-commerce and In-Person payments with a broad offering of embedded financial services like issuing, bank accounts and credit covering the whole value chain.

As an Enterprise Account Manager, Platforms in Toronto, you will educate and lead our partners through continuous growth on the Adyen for Platforms solution. The focus will be on global SaaS platforms and E-Commerce marketplaces who give access to a range of merchants and individuals; so you’re not only building long lasting relationships, but also help activate new revenue streams through Adyen’s solutions beyond payments processing.

The strong partnership focus within Account Management will drive innovation, scalability and expansion to enable our partners to build a profitable payments layer into their solutions, while supporting its optimal integration into the Sales, Onboarding, Risk, Finance and Product Teams on the merchant’s side.

Sounds exciting? Keep reading!

What You’ll Do:

• Strategic consultation: Act as the human dimension of Adyen’s product, delivering expertise, education, and payment guidance to customers. Position Adyen as a trusted partner and use data to tell compelling stories. 
• Project management: Prioritize and execute on short and long term projects with varying timelines across multiple accounts.
• Commercial acumen: Drive commercial discussions with customers, while meeting strategic and financial targets for assigned accounts.
• Relationship management: Build strong customer relationships and navigate their organizations to align the right external and internal stakeholders. Develop a global network of people within Adyen and work collaboratively across cultures and time zones. 
• Feedback: Be the voice and champion for your customer internally and serve as a feedback loop.

Who You Are:  

• You have 4+ years of experience in a client-facing, commercial role, like account management, consulting, or in the payments industry from a merchant side
• Experience working within payments, financial services, marketplaces, or SaaS platforms.
• Enjoy engaging others and developing strong working relationships at all levels of management
• Passionate about leading strategic payments conversations, presenting business reviews, and coordinating high level technical discussions
• Skilled in leveraging your business acumen and analytical abilities to strategically assess and help reach client goals
• Comfortable synthesizing complex data sets and using data to tell a story 
• Excited to prioritize and manage multiple projects across different departments, while motivating and collaborating with others to achieve results

Additional Requirements:

• You have a minimum of 5+ years of experience in a client-facing, commercial role-such as account management, consulting, or working in the payments industry from a merchant perspective-with a strong background in complex enterprise software, technical infrastructure, or financial services.
• This role is based out of our Toronto office. We have a hybrid workplace and value in-person collaboration; we do not offer remote-only roles. 
• You have full professional written and verbal proficiency in English language(s) (other languages are a plus) 
• Some domestic and international travel required

Annual OTE ranges from $150,000 to $200,000, inclusive of base salary and commercial bonus. This role has an additional equity component. This range is based on the candidate's experience, qualifications, and geographic location; to learn more about our compensation philosophy, please click here.

Our Diversity, Equity and Inclusion commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

Adyen is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

All your information will be kept confidential according to EEO guidelines.