Business Support Analyst

Salary Range: 50,000-70,000

Job Posting End Date: November 19, 2026

We’ve Got You Under Our Wing

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way.

Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com.

Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.

Worker Designation - This role is a remote role. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance

What does it take to be successful at Aflac?

• Acting with Integrity
• Communicating Effectively
• Pursuing Self-Development
• Serving Customers
• Supporting Change
• Supporting Organizational Goals
• Working with Diverse Populations

What does it take to be successful in this role?

• Strong organizational, analytical, and communication skills with attention to detail.
• Knowledge of business process documentation, process mapping, content management, and business requirements gathering.
• Proficiency in Microsoft Office Suite, SharePoint, and other business applications.
• Effective project coordination, time management, and data reporting skills.
• Strong written, verbal, presentation, and customer communication skills, including technical and business writing.

Education & Experience Required

• Bachelor's Degree Business, Technology or a related field.
• 0-2 years of professional experience in business operations, project coordination, administration, customer service, or business analysis support.

Or an equivalent combination of education and experience

Education & Experience Preferred

• Internship, cooperative education experience, or business-related project work.
• Experience reviewing data, documenting business processes, conducting research, or supporting operational improvement initiatives is beneficial.

Principal Duties & Responsibilities

• Supports the maintenance, review, and updating of business forms and client-facing documents; identifies opportunities for improved accuracy, consistency, and usability.
• Assists with PDF fillable form development and maintenance for public state paid leave programs; validates form content and supports analysis of enhancement request and regulatory changes.
• Supports value-added initiatives including empathy-focused communications, and member experience enhancements; assists with evaluating effectivness and identifying opportunities for continuous improvement.
• Reviews and updates business text and standard communication language for accuracy and consistency; analyzes content changes to ensure alignment with business requirements and governance standards.
• Coordinates Spanish translation requests with the Translation Department and assists with maintaining translated materials; supports review activities to ensure consistency across translated and source docuements.
• Maintains SharePoint sites, document libraries, and team resources to ensure content is current and organized; assists with monitoring content quality and identifying outdated or duplicate materials.
• Supports portfolio and packet updates related to approved standard program changes; assists with assessing downstream impacts to associated documentation and communications.
• Assists with implementing portfolio and packet updates for client-specific requirements; supports analysis of client needs and documentation requirements to ensure alignment with established standards.
• Maintains shell stories, standard language libraries, and support business documentation; reviews content utilization and assists with identifying opportunities for standardization and efficiency.
• Reviews implementation documents to ensure completeness, consistency, and alignment with business standards; analyzes discrepancies and assists with resolving documentation issues.
• Coordinates team meetings, schedules recurring calls, develops agendas, and tracks action items; compiles follow-up information, monitors progress, and supports reporting on project activities and deliverables.

Total Rewards

The salary range for this job is $50,000 to $70,000. This range is specific to the job and salary offers consider a wide range of factors that are considered in making compensation decisions, including, but not limited to: education, experience, licensure, certifications, geographic location, and peer compensation. The range has been created in good faith based on information known to Aflac at the time of the posting. At Aflac, it is not typical for an individual to be hired at or near the top of the range for the role to allow for future and continued salary growth, and compensation decisions are dependent on the circumstances of each case. This salary range does not include any potential incentive pay or benefits, however, such information will be provided separately when appropriate.

In addition to the base salary, we offer an array of benefits to meet your needs including medical, dental, and vision coverage, prescription drug coverage, health care flexible spending, dependent care flexible spending, Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee), 401(k) plans, annual bonuses, and an opportunity to purchase company stock. On an annual basis, you’ll also be offered 11 paid holidays, up to 20 days PTO to be used for any reason, and, if eligible, state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked) and other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being. Aflac complies with all applicable leave laws, including, but not limited to, sick and safe leave, and adoption and parental leave, in all states and localities.