Call Center Agent
First seen by Alion on Sep 29, 2026.
Job Title: - Call Center Agent
Employment type: Full- time
Job Summary
The Call Center Agent is responsible for handling inbound and/or outbound customer calls in a professional and efficient manner. The role involves providing accurate information, resolving customer inquiries and complaints, and ensuring a high level of customer satisfaction. The agent is expected to follow company policies, meet performance targets, and maintain accurate records of all customer interactions while delivering consistent and high-quality customer service.
Key Job Responsibilities
Handle Customer Calls
- Answer inbound calls and make outbound calls professionally and courteously.
- Respond promptly to customer inquiries, complaints, and requests.
Provide Accurate Information
- Explain products, services, pricing, and procedures clearly to customers.
- Ensure all information provided is correct and up to date.
Resolve Customer Issues
- Identify customer problems and provide effective solutions.
- Escalate complex or unresolved issues to supervisors or relevant departments.
Maintain Customer Records
- Accurately record customer interactions, complaints, and feedback in the system.
- Update customer information as needed.
Meet Performance Targets
- Achieve individual and team KPIs such as call handling time, quality scores, and customer satisfaction.
- Follow call scripts and company policies.
Follow Communication Standards
- Maintain a professional tone and positive attitude at all times.
- Use proper call etiquette and active listening skills.
Report Technical or Service Issues
- Inform supervisors about system outages or service disruptions that affect customer support.
Requirements
Qualification and Requirements:-
o Education:- Diploma/Bachelor degree in Marketing or related fields
o Experience:- 2+/1+ years of experience in call agents
o Skills:- Strong knowledge of contact center technologies, good customer handling & good communication skills.
How to apply
How to Apply: Send us your CV, education credentials, and an example of something you’ve built or worked on.