Manager, Operating System Support

Position Objective:

With respect to multiple technology knowledge

• Ensures IT service availability and minimises the AIA's business impact of IT service outages through the effective management.
• Contributes to the improvement of user satisfaction with IT services by ensuring that the arrangements remain aligned with business needs and priorities and fit for purpose.
• Improves the overall technical performance as measured by the technology related KPIs and SLAs (utilisation, availability, response times etc.) year on year.

Roles and Responsibilities

Strategic Planning and Leadership:

• Implement the approved strategy for AS/400 OS support, aligned with organizational goals.
• Work with the team to ensure high performance and operational efficiency.

AS/400 OS Management:

• Oversee the deployment, configuration, and maintenance of AS/400 operating system across the organization.
• Ensure the stability, security, and performance of AS/400 servers and endpoints.

Incident & Problem Managements:

• Act as an escalation point for complex AS/400 OS-related issues and ensure timely resolution.
• Conduct root cause analysis for recurring issues and implement preventive measure.

Patch & Update Management:

• Develop and enforce patch management policies to ensure all AS/400 systems are up-to-date and secure.
• Coordinate with security teams to address vulnerabilities and apply necessary updates.

Performance Monitoring and Optimization:

• Monitor the performance of AS/400 systems, analyze trends, and implement improvements to enhance efficiency and reliability.
• Prepare and present regular reports on AS/400 OS support operations, compliance, and risk management to senior leadership.

Vendor & Stakeholder Management:

• Collaborate with vendors and internal stakeholder to evaluate, select, and implement AS/400 OS-related tools and technologies.
• Manage relationships with third-party service providers and ensure SLAs are met.

Budget & Resource Management:

• Manage related budget.
• Allocate resources effectively to meet project deadline and organizational goals.

Minimum Job Requirements:

Relevant Experience:

• 7+ years of relevant experience in which at least 3 years in managerial position with regional coverage.
• Hands on experience on position related technical components.

OR

• An equivalent combination of qualifications and relevant experience.

Education:

• Bachelor's degree holder of unviersity on Information Technology or related discipline

Technical Skills:

• Extensive knowledge IBM AS/400 (iSeries) operating systems including OS/AS400 and IBM i.
• Strong understanding of AS/400 architecture, CL programming, RPG, DB2, and system administration tools.
• Experience with modernization and integration of AS/400 systems with cloud or hybrid environment is a plus.
• Relevant certifications such as IBM Certified System Administrator – AS/400 or equivalent is highly desirable.