Systems Business Analyst

American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Systems Business Analyst to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

Make your mark in Information Technology

At AIG, technology is at the heart of everything we do, from underwriting risks to processing claims. The Information Technology (IT) team equips our colleagues with the latest tools to complete their work efficiently, with the highest standards of excellence. The team is responsible for shielding the company’s systems from security risks, while designing technology strategies that enable AIG’s businesses to achieve their goals. Innovation in IT drives innovation across the organization.

How you will create an impact

The Systems Business Analyst supports day-to-day operational systems by translating business needs into functional system solutions and ensuring applications run reliably and efficiently.

This role works closely with Operations and IT teams to gather requirements, document processes, coordinate system enhancements, execute testing, and resolve incidents. The position plays a key role in maintaining system stability while driving continuous improvements and automation initiatives that enhance productivity, service levels, and overall operational performance.

• Strong understanding of how business operations, finance processes, and enterprise applications support day-to-day outcomes in a global insurance environment.
• Proven ability to elicit, analyze, document, and validate business and functional requirements with business stakeholders, IT teams, and subject matter experts.
• Experience translating business needs into clear system requirements, user stories, process flows, acceptance criteria, and solution documentation for delivery teams.
• Ability to facilitate workshops, drive alignment across diverse stakeholders, and help prioritize requirements based on business value, risk, compliance, and delivery feasibility.
• Familiarity with SDLC and Agile delivery practices, including backlog refinement, sprint support, release planning, SIT/UAT coordination, defect triage, and implementation readiness.
• Working knowledge of system integrations, data flows, reporting needs, controls, and downstream impacts across applications and business processes.
• Ability to analyze operational data, identify root causes, define improvement opportunities, and support automation or process optimization initiatives.
• Experience partnering with developers, architects, operations teams, risk/compliance partners, and third-party vendors to deliver reliable and scalable technology solutions.
• Understanding of production support, incident management, change management, and post-implementation validation to maintain application stability and service quality.
• Excellent documentation, organization, communication, and follow-up skills, with the ability to manage multiple priorities in a fast-paced IT environment.

What you’ll need to succeed

• Bachelor’s degree in business, computer science/engineering, or quantitative discipline preferred
• A minimum of 4 years of experience as a business analyst with leading financial services or technology companies preferred
• Strong analytical skills and a strong desire to learn about business and technology, business analysis and systems training
• An understanding/knowledge of SDLC and knowledge of agile development methodologies
• Strong critical thinker with familiarity with “top-down, hypothesis-driven,” problem analysis
• Proven ability to understand technical issues
• Great team player with great interpersonal skills who can work in diverse environments with a broad set of stakeholders
• Experience developing instructional and procedural documentation and presentations
• Must be adept of handling multiple projects, with ability to prioritize, meet deadlines and manage changing priorities
• Proven ability to be flexible and committed to work hard, both independently and in a team environment in a high pressure environment

Skill requirements:

• Proficiency in MS Office (PowerPoint, Excel, Word, etc.) is required
• Tools: JIRA (Project Management), ServiceNow, Power BI highly preferred
• Advanced written/oral communication and presentation skills
• Advanced English language level, or at least intermediate proficiency (participates in meetings with other countries), including speaking, reading, and writing fluency.

Ready to take your career to the next level? We would love to hear from you.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security-as well as your professional development-to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us - across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to [email protected].

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