Product Manager

Responsibilities:

• Manage and develop a team of 5-7 product owners, with clear accountability for both PO outputs and outcomes, not just people management.
• Raise the bar on product ownership, product judgment, delivery discipline, stakeholder management, and the quality of what POs produce.
• Deeply inspect and improve PO work products, including user stories, acceptance criteria, story maps, sprint readiness, backlog quality, release plans, discovery notes, and product decisions.
• Coach POs to create work that is clear, valuable, technically executable, and connected to user/customer outcomes.
• Create and oversee an effective PO-led defect triage process in close collaboration with Engineering, Support, QA, and Customer Success, ensuring defects are assessed, prioritized, communicated, and resolved based on customer impact, business risk, severity, and product quality.
• Oversee PO-driven innovation across the domains this leader supports, ensuring POs are not merely taking orders or managing tickets but are actively improving the products, identifying better ways to solve user problems, and delivering experiences that delight users.
• Co-own delivery metrics, product quality metrics, and impact metrics for the domains and POs this leader oversees, using those metrics to improve team performance, product outcomes, defect management, delivery predictability, and user/customer value.
• Act as the Product Manager for the Enrollment and Plan Config domains, two complex areas that require deep domain learning, strong stakeholder management, and close partnership with Engineering, UX, Operations, Support, and Product leadership.
• Own the product outcomes for Enrollment and Plan Config, including roadmap priorities, discovery, requirements quality, delivery tradeoffs, KPI/business impact, user/customer experience, and alignment to broader company strategy.