Manager, Portfolio Operations

Purpose

Oversee the operational performance and strategic planning of a portfolio of commercial real estate assets, ensuring consistent execution of Allied’s standards across property operations, asset planning, and user experience. As Manager, Portfolio Operations, you will drive operational excellence by supporting cross-functional teams, strengthening internal and external partnerships, and advancing initiatives that enhance asset value and portfolio performance.

Reporting to the Vice-President, Portfolio Operations, you will support Portfolio Operations, Technical Services, Security, tenants, and internal teams in delivering high-quality operations across the portfolio. You will contribute to asset planning, financial performance, risk mitigation, and the execution of capital, sustainability, and repositioning initiatives. You will work closely with multiple stakeholders to ensure properties operate efficiently, compliance requirements are met, and portfolio performance aligns with Allied’s operational and financial expectations.

Responsibilities

• Coach, develop and mentor direct and indirect team members to achieve company expectations.
• Foster a spirit of teamwork, collaboration and unity among all departments.
• Assist with setting individual team members annuals goals.
• Ongoing review of goals and performance.
• Provide effective performance feedback and appropriately communicate through department meetings, one on one meetings and regular interpersonal communication.
• Review and implement measures to address opportunities identified in annual employee engagement survey.

Property Management

• Engage and manage suppliers and contractors to ensure that all required services are being performed in accordance with service level agreements.
• Conduct property inspections in the context of reviewing and improving the asset plans and ensuring quality control.
• Liaise with internal experts and consultants on life safety and environmental matters.
• Oversee property administration and legal matters pertaining to portfolio.
• Liaise with external consultants to review and appeal property tax assessments.
• Support building intelligence initiatives within portfolio.
• Collaborate with Technical Services team on execution of preventative maintenance program and day-to-day facilities management.
• Support Technical Services and Development teams in execution of repositioning projects, base building capital projects, energy retrofits, landlord’s work, and tenant leasehold improvements.
• Support Energy Management team in execution of sustainability plan to reduce energy and water consumption, carbon emissions, and maximize waste diversion within portfolio to achieve corporate ESG targets.
• Lead process for third-party building certifications, if applicable.
• Ensure compliance with all national, provincial, and municipal legislation, regulations and codes, including health and safety, and environmental programs.
• Support the Life Safety and Security team and, as appropriate, respond to after-hours emergency calls by going to the site and taking the necessary actions required.
• Ensure compliance with management agreements, as required.
• Other duties as assigned.

Strategic Asset Planning

• Provide strategic portfolio and property planning, including leading the preparation of Asset Plans and Annual Property Budgets.
• Identify and prepare cash flow analysis of value creation opportunities within the portfolio.
• Make recommendations regarding leasing strategies, property operations and capital improvements in respect of each property and support or execute as required.
• Support the acquisition, development, and disposition of properties, actively participate in the due diligence process, and oversee the transition of new assets into the portfolio and implementation of underwriting plans.
• Implement and manage risk mitigation strategies for the portfolio.
• Conduct thorough market research to support Asset Plans and new investment opportunities.

Portfolio Performance

• Lead inter-departmental monthly financial reviews to ensure timely delivery of results and the advancement of key strategic priorities.
• Work collaboratively with the Technical Services, Energy Management, Life Safety and Security, Property Accounting, Leasing and Development teams to execute property-specific asset plans and deliver results in accordance with the annual operating and capital budget to maximize portfolio NOI, FFO, AFFO and NAV.
• Manage the accounts receivable process to ensure timely collection of monthly rent and tenant charges, assist with difficult accounts.
• Provide input on the appraisal of all assets within portfolio.
• Forecast and monitor all financial and non-financial metrics.

User Experience

• Ensure exceptional customer service delivery.
• Build strong relationships with users through regular interactions and Allied’s User Engagement Program.
• Review user surveys and implement measures to enhance user satisfaction and retention.
• Lead or support new user onboarding.

Qualifications

• 3-5 years of relevant commercial real estate industry experience in multiple disciplines including asset management, property management, acquisitions and leasing.
• Undergraduate degree in Business, Economics, Finance or Real Estate.
• Highly developed written and oral communication skills.
• Strong people management abilities, including a proven ability to build relationships.
• Strong analytical and strategic thinking capabilities.
• Strong knowledge of, and experience with, financial modeling and analysis, including Microsoft Excel.
• Working knowledge of real estate valuations and returns.
• Solid understanding of building fundamentals and construction.
• Ability to work in a fast-paced environment and carry out multiple responsibilities simultaneously.
• Team player attitude.

Would be an asset:

• MBA and/or graduate degree in real estate or finance.
• Industry designations.
• Knowledge of Yardi.