Senior Change Management Analyst

ABOUT US:

As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning “The Other House” in Latin) is proud to be home to 90% of the top 30 asset managers in the private markets, and more than 6,000 professionals across 24 jurisdictions.

With a deep understanding of what it takes to succeed in alternatives, we believe in being different - in what we do, in how we work and most importantly in how we enable and develop our people. Invest yourself in the alternative, and join an organization where you progress on merit, where you can speak openly with whoever you are speaking to, and where you will be supported along whichever path you choose to take.

Find out more about life at Alter Domus at careers.alterdomus.com

The Senior Change Management Analyst is an experienced individual contributor responsible for supporting ITIL-aligned IT change management. Reporting to the Change Manager, the role reviews and coordinates Requests for Change (RFCs), prepares CAB materials, maintains the change calendar, validates implementation readiness, supports stakeholder communications, monitors outcomes, and recommends continual improvements. The role does not own enterprise change policy, manage people, or serve as final approver for high-risk changes unless formally delegated.

RESPONSIBILITIES

• Support consistent, ITIL-aligned execution of the change process under direction of the Change Manager.
• Review RFCs for completeness, risk, impact, approvals, testing evidence, implementation steps, validation criteria, communications, and rollback planning.
• Coordinate with change owners, technical teams, service owners, release teams, incident management, vendors.
• Maintain accurate change records, calendar entries, meeting notes, decision logs, and audit-ready evidence. Escalate scheduling conflicts, readiness gaps, policy exceptions, high-risk changes, and change-related incidents.

KEY RESPONSIBILITIES

Change Governance and RFC Quality

• Apply approved change policies, procedures, templates, workflows, risk models, and approval paths in daily change activities.
• Review RFCs for business justification, scope, affected services, dependencies, outage needs, approvals, implementation, validation, and backout plans.
• Return incomplete or unclear records to change owners and document required corrections according to process guidelines.
• Verify correct classification and routing for standard, normal, emergency, expedited, major, minor, vendor release-related, infrastructure, application, cloud, security, and vendor-driven changes.

CAB and Change Meeting Support

• Prepare CAB agendas, change summaries, risk highlights, schedule views, meeting materials, and decision documentation.
• Assist the Change Manager with facilitation, timekeeping, risk callouts, notes, follow-up tracking, deferrals, approvals, and action items.
• Escalate high-risk, high-impact, conflicting, business-critical, or poorly documented changes before CAB review.

Risk, Impact, and Readiness Assessment

• Evaluate readiness based on service impact, technical complexity, outage duration, customer impact, security exposure, data sensitivity, dependencies, and rollback feasibility.
• Constructively challenge weak implementation plans, inadequate testing evidence, incomplete dependency analysis, missing communications, or unrealistic rollback steps.
• Escalate unresolved concerns, policy exceptions, and changes requiring additional review by service owners, cybersecurity, compliance, release management, or business stakeholders.

Calendar, Scheduling, and Communications

• Maintain the enterprise change calendar and monitor maintenance windows, blackout periods, and resource constraints.
• Identify collisions, overlapping outages, resource conflicts, and competing implementation windows; coordinate schedule alignment with release, project, application, infrastructure, cloud, security, vendor, and operations teams.
• Draft and distribute approved communications; ensure service desk and support teams understand outage windows, expected symptoms, business impact, workarounds, and escalation contacts.

Emergency Change, PIR, Metrics, and Tooling

• Support emergency changes by verifying urgency, risk, approvals, implementation details, validation, communications, and after-the-fact documentation.
• Support post-implementation reviews for failed, backed-out, emergency, high-risk, major, or incident-causing changes; document lessons learned, corrective actions, owners, due dates, and follow-up status.
• Prepare dashboards, trend summaries, audit evidence, and KPI reporting for success rate, failed changes, emergency volume, unauthorized changes, change-related incidents, approval cycle time, standard adoption, and CAB action closure.
• Use ServiceNow, Jira Service Management, or similar ITSM tools to review, route, schedule, document, report, and audit changes; recommend workflow, notification, dashboard, template, and automation improvements.

YOUR PROFILE

Required Qualifications

• Bachelor’s degree in information technology, Computer Science, MIS, or equivalent professional experience.
• 5 or more years in IT service management, IT operations, infrastructure support, application support, release management, project coordination, or production support.
• 3 or more years of hands-on experience supporting an enterprise IT change management process.
• Current ITIL certification required, preferably ITIL 4 Foundation or higher.
• Experience reviewing RFCs, maintaining change calendars, preparing CAB materials, supporting emergency changes, and documenting post-implementation review outcomes.
• Hands-on experience with ServiceNow, Jira Service Management, or comparable ITSM platforms.
• Strong understanding of ITIL practices, including change enablement, incident, problem, service request, configuration, release, service level, and continual improvement.
• Ability to translate technical information into business impact, risk, operational readiness, and stakeholder communication requirements.
• Excellent written and verbal communication skills for meeting notes, status updates, process documentation, and stakeholder communications.

Preferred Qualifications

• ITIL 4 Practitioner: Change Enablement.
• Experience in regulated or audit-driven environments such as Financial Services.
• Experience supporting cloud, hybrid infrastructure, cybersecurity, network, application, database, endpoint, and enterprise platform changes.
• Familiarity with Agile delivery, DevOps, CI/CD pipelines, release automation, infrastructure as code, automated testing, and automated change approval models.
• Working knowledge of ISO 27001, SOC1, SOC 2, GDPR, or similar control frameworks.
• Experience creating dashboards and analytics using ServiceNow Performance Analytics, Power BI, Tableau, Excel, or similar tools.
• Experience supporting standard change models, risk scoring frameworks, process training materials, and stakeholder communication templates.

Required Technical Skills and Core Competencies

• ITSM and Change: ITIL-aligned workflows, RFC quality, classifications, approvals, calendars, risk assessment, and closure.
• Risk Judgment: Identifies service, business, technical, security, compliance, and scheduling risks before implementation.
• Service Tools: Use ITSM tools to review, route, schedule, document, report, and audit change records.
• Process Discipline: Applies governance consistently while keeping the process practical and understandable.
• Technology Ops: Working knowledge of infrastructure, applications, networks, databases, cloud, cybersecurity, endpoints, and production support.
• Accountability: Follows up, maintains accurate records, meets deadlines, and escalates unresolved risks properly.
• Reporting: Create and interpret dashboards, KPI summaries, trend reports, data quality checks, and audit evidence.
• Stakeholder Partnership: Builds effective relationships across technical teams, service owners, vendors, audit, and business stakeholders.
• Documentation: Create clear meeting notes, change summaries, process guidance, work instructions, and communications.
• Communication: Explains technical change activity clearly to technical and non-technical audiences.
• Collaboration Tools:Microsoft Office, Excel, PowerPoint, Teams, SharePoint, Visio, or equivalent tools.
• Continuous Improvement: Simplifies workflows, standardizes repeatable work, improves templates, and reduces rework.

WHAT WE OFFER

We are committed to supporting your development, advancing your career, and providing benefits that matter to you.

Our industry-leading Alter Domus Academy offers six learning zones for every stage of your career, with resources tailored to your ambitions and resources from LinkedIn Learning.

Our global benefits also include:

• Support for professional accreditations such as ACCA and study leave
• Flexible arrangements, generous holidays, plus an additional day off for your birthday!
• Continuous mentoring along your career progression
• Active sports, events and social committees across our offices
• 24/7 support available from our Employee Assistance Program
• The opportunity to invest in our growth and success through our Employee Share Plan
• Plus additional local benefits depending on your location

Alter Domus is an Equal Opportunity Employer: Equity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

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