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IT End User Support Specialist

Altera • Processors, MCUs & AI Chips • On-call duty • Bachelor's Degree • 3 months ago
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Salary
≈ $52k – $117k per year (Estimated)
Location
Hybrid (Jerusalem, Israel)
Seniority
Middle · 3+ years exp
Employment
Full-Time

Confirmed on the employer's own hiring board on Oct 17, 2026. First seen by Alion on Jul 15, 2026. Altera scores A on the Alion truth index.

Overview
Company
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Altera

Altera is an American programmable logic company whose field programmable gate array business was founded in 1983, acquired by Intel in 2015 and separated again as a standalone company in 2025 when the private equity firm Silver Lake took a majority stake. It designs FPGAs and structured application specific integrated circuits used where a design must be reconfigurable after manufacture, which makes them common in communications infrastructure, industrial control, automotive, aerospace, defence and test equipment. Headquartered in San Jose, the company sells its Agilex and Cyclone device families alongside the Quartus design software engineers use to program them.
altera.com • HQ: San Jose, United States • Processors, MCUs & AI Chips • 1001-5000 employees • Est. 1983
Tech stack of Altera
Backed by Horizon Technology Finance

Job Details:

Job Description:

We are seeking an experienced IT End User Support to provide advanced technical support and leadership within our IT operations team. This role is responsible for resolving complex technical issues, mentoring and developing team members, and ensuring the stability, security, and performance of end-user systems and infrastructure.

Key Responsibilities

  • Provide Tier 2/3 support for hardware, software, and network issues

  • Troubleshoot and fix escalated issues quickly to keep things running smoothly

  • Set up and maintain laptops, mobile devices, and peripherals

  • Support systems like Active Directory, email, and VPN access

  • Handle printer troubleshooting and fixes

  • Help users with conference room AV setups (Crestron, Logitech, etc.)

  • Jump in on IT projects like upgrades, migrations, and deployments

  • Troubleshoot login issues, Wi-Fi problems, and application errors

  • Document solutions and processes for the knowledge base/SOP

  • Work with other teams to improve overall IT support and user experience

Qualifications:

Required Qualifications

  • Bachelor’s Degree in Information Technology, Computer Science, or related field (or equivalent experience)

  • 3+ years of experience in IT support or help desk roles

  • Strong knowledge of Windows and/or macOS environments

  • Experience with Active Directory, Office 365, and endpoint management tools

  • Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN)

  • Proven ability to troubleshoot complex technical issues

  • Excellent communication and customer service skills

Preferred Qualifications

  • Industry certifications (e.g., CompTIA A+, or Microsoft certifications)

  • Experience with ticketing systems (Service-Now)

  • Familiarity with cloud platforms such as Azure, Microsoft Intune

  • Experience supporting remote or hybrid work environments

Key Competencies

  • Problem-solving and analytical thinking

  • Strong attention to detail

  • Ability to prioritize and manage multiple tasks

  • Customer-focused mindset

Work Environment

  • On-site

  • May require occasional after-hours support or on-call rotation

Job Type:

Regular

Shift:

Shift 1 (Israel)

Primary Location:

Jerusalem, Israel

Additional Locations:

Posting Statement:

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.
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