Corporate Customer Care Agent

The Corporate Customer Care Agent is responsible for assisting both external customers as well as internal staff with corporate/fleet queries, ensuring a consistent standard of service delivery, compliance, and customer satisfaction. The role requires effective problem-solving, accurate information provision, and professional handling of customer interactions across multiple communication channels.

• Handle corporate and fleet customer queries by phone and email, resolving them at first contact wherever possible
• Take ownership of queries and escalate through the correct process when needed
• Monitor unit health proactively to keep fleet tracking services running without interruption
• Understand customers' fleet needs and recommend tailored solutions
• Provide accurate information and regular updates on outstanding queries
• Maintain service standards in line with company policy and compliance requirements
• Work with Corporate/Fleet Sales and other departments (e.g. PSD) to resolve queries efficiently, and share knowledge to improve service delivery

• Matric / Grade 12
• 1–2 years' experience in a customer service or call centre environment
• Experience handling both telephonic and email queries (omni-channel support)
• Proficiency in MS Office (Word, Excel, Outlook) and CRM systems
• Strong verbal and written communication skills
• Ability to work under pressure and manage multiple queries at once

Advantageous

• Tertiary qualification in Customer Service, Business Administration or a related field
• Experience with computer-based monitoring systems
• Previous exposure to vehicle tracking, telematics, fleet management or B2B customer support

Skills & Attributes

• Active listening and strong problem-solving ability
• Customer-centric mindset with excellent attention to detail
• Quick decision-making in a fast-paced environment
• Calm, resilient and adaptable under pressure
• Team player who coordinates well with colleagues

• Work with a respected brand in South Africa's telematics and fleet management industry
• Grow your career in a stable, expanding sector
• Be part of a collaborative, service-driven team
• [Add benefits, e.g. medical aid, retirement fund, training and development, bonus]