Support Technician
Confirmed on the employer's own hiring board on Nov 7, 2026. First seen by Alion on Nov 6, 2026.
Introduction
Business Unit: Altron Digital Business
Location: Gauteng
Appointment Type: Permanent
We are looking for a Support Technician to provide End User Compute Support for users of Clients. Manage, maintain, and repair IT systems. To maintain the company’s computer services and equipment. To provide guidance and best practices to Junior Support Technicians. Build partner relationships with client. Be trusted IT Advisor. Note: Due to text limitations within the CRS system, this advertisement provides a summary of the role, responsibilities, and requirements. Additional responsibilities may apply in accordance with the full approved job specification.
Required Tasks
Ensure that contracted customer Service Level Agreements are met (resolved)
To ensure that calls logged are followed up / escalated, serviced, and resolved within the agreed SLA
To ensure that calls are logged retrospectively if no call was logged for work completed. (No ticket No Ride)
Ensure that calls are checked and updated with the latest updates until call closed.
Administer User and Computer accounts, as well as Group membership in AD
Perform various tests on all hardware platforms and networks and document all operating system software
Practice Expert knowledge on Preventative Maintenance
Coordinate with Internal IT staff and customer to resolve technical issues and escalate same if required.
Co-ordinate with staff to install and configure all EUC.
Requirements
Matric; Technical Support NQF Level 4; Diploma in Information Technology
CompTIA A+
CompTIA N+ & A+
ITIL Foundation Certification
Microsoft Azure Fundamentals - AZ900
Microsoft Office 365 Fundamentals - MS900
MTA: Windows Operating System Fundamentals (Windows 11)
Microsoft 365 Certified: Modern Desktop Administrator Associate
Apple Mac Apple Certified Support Professional (optional based on customer requirements
General Comment/s
Client site - onsite