Technical Team Lead (EUC)

About us:

Amach is an industry-leading technology driven company with headquarters located in Dublin and remote teams in UK and Europe.

Our blended teams of local and nearshore talent are optimised to deliver high quality and collaborative solutions.

Founded in 2013, Amach was created to solve a specific problem in aviation: too much complexity, too little usable intelligence. We help airlines modernise their operating model using cloud, data and Al-delivered by teams with deep aviation domain expertise.

Our goal is to maximize airlines' operational efficiency by optimizing resource use, reduce costs and increase customer experience and satisfaction.

We are seeking a dynamic, hands-on Technical Team Lead to guide and inspire an engineering team in the End User Experience (EUX) function of a leading Irish airline. The role combines deep technical expertise in modern workplace and endpoint management with a proven ability to manage and mentor a team. You'll oversee day-to-day operations, deliver projects on time and within budget, and foster collaboration across departments. The team supports an estate of more than 2,000 laptops, 3,000 iPhones and around 700 Android devices, all managed in Microsoft Intune.

This is a project-focused team rather than a service desk. You'll be the first point of contact when the business needs something delivered, whether that's a new application rollout, an office move or a fleet-wide OS upgrade. Recent projects include fitting out a new head office with nearly 500 workstations and upgrading the laptop estate to a supported version of Windows.

Please note this role operates in a hybrid model with candidates expected to be able and willing to work from our customer's Dublin office three times per week.

Required Skills:

• 8+ years' experience in IT infrastructure, cloud or systems engineering roles
• Proven experience managing and mentoring engineering teams
• Strong hands-on experience across all aspects of Microsoft Intune, including Windows Autopilot, compliance policies, enrolment and app deployment
• Good working knowledge of Microsoft Entra ID and Microsoft 365
• Experience with modern workplace solutions such as Citrix and VMware
• Experience leading end-user computing (EUC) projects from scoping to rollout, ideally across large laptop and mobile estates
• Experience leading projects in an Agile environment as a Scrum Master or Project Manager, using Jira or similar
• Excellent technical writing and documentation skills, including business requirements, system architecture and migration plans
• Strong Excel and reporting skills
• Outstanding communication skills, with the confidence to report to senior leadership and work across teams and with vendors

Key Responsibilities and Duties include:

• Manage and mentor a team of engineers (typically 1-3, scaling up to around 6 with contractors for large projects), fostering professional growth and providing structure and direction
• Oversee daily operations, including task prioritisation, performance reviews and resource allocation
• Act as the first point of contact for business areas requesting EUX projects
• Scope new projects: gather business requirements, confirm funding is approved, estimate effort in person-days and present costings for sign-off
• Break business requirements down into technical tasks and run sprint planning and execution in Jira
• Take projects through the change board and oversee end-to-end delivery, including physical rollout to devices, automation and data migrations
• Collaborate with system architects, project managers, service delivery managers, sponsors and third-party vendors
• Monitor progress, mitigate risks and tackle blockers promptly, setting clear expectations with stakeholders
• Compile weekly project status reports for management and senior leadership
• Answer technical and reporting queries from the business, for example device and OS version breakdowns from Intune
• Look for opportunities to streamline and automate work, including using AI tools and agents

Preferred Qualifications:

• Certifications in Microsoft endpoint management, cloud infrastructure, ITIL or related fields
• Experience with Conditional Access policies
• Scripting experience (PowerShell or Python) and familiarity with system monitoring tools
• Knowledge of compliance frameworks and quality assurance processes
• Power BI and PowerPoint for reporting and presenting to stakeholders
• Interest in using AI tools and agents to streamline processes
• Experience in aviation or another large, regulated organisation

What’s in it for you:  

• An opportunity to join a fast-growing company  
• Options for career advancement 
• Learning and development opportunities 
• Flexible working environment
• Competitive salaries based on experience 

Equal Opportunity Employer:

Amach is an equal opportunity employer and makes employment decisions on the basis of merit. We celebrate diversity and are committed to creating an inclusive environment for all employees. This job description is intended to convey essential responsibilities and qualifications for this role, but it is not an exhaustive list of tasks that an employee may be required to perform.

If you are passionate about driving customer success, advising on strategic solutions, and contributing to product innovation, we would love to hear from you!

Not for you?

Check out all of our open positions in our careers page and follow us on LinkedIn  for future opportunities.

P.S. Share this with friends and co-workers! Don't be afraid they'll steal it from you, if you're amazing and smart we'll find a role for you. We are growing fast and we are always looking for talented people.

At Amach, we strive to be an inclusive community of open-minded individuals with different backgrounds and we are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. We strongly believe that a diversity of experience and background is essential to create a fulfilling environment and better solutions for our people and our customers. All Amach employees and contractors are expected to honour this policy and act to ensure that every individual is respected in the workplace. 

Your personal data

Amach will process your personal information in accordance with the EU's General Data Protection Regulation (GDPR). We will comply with data protection law and principles, which means that your data will be:

• Used lawfully, fairly and in a transparent way
• Collected only for valid purposes and not used in any way that is incompatible with those purposes
• Relevant to the purposes we have told you about and limited only to those purposes
• Accurate and kept up to date
• Kept only as long as necessary for the purposes we have told you about
• Kept securely

If you would like to contact us about your data, please use the following address:  [email protected]